Top Freshchat Alternatives and Overview

Freshchat is an online modern live chat software developed for sales and customer interaction teams to discuss with website visitors and customers. It is a cloud-hosted communicating and engagement application to meet the varying needs of the users and sales teams of both small and medium-sized businesses. It helps to bring chatting to a more customized and personalized manner where its teams focus on continuous and context-driven messaging with variant functions like triggered messages, in application campaigns, contextual information, message routing, etc. It also lets you prepare and capture leads, qualify resources and collect qualitative customer intelligence directly from the customers or the third party systems. There are a variety of channels through which customers can reach and contact you, across the websites, web app, mobile app, also on social messaging applications like messenger, to manage and respond to the customer needs with a comfort of a single, affordably priced platform.

Streamlined messaging experience

Freshchat allows the communication between the teams and clients on various channels where it will also let you differentiate and categorize messages and conversations in custom groups. Through this, you will be able to build realistic expectations from various discussions and direct each customer and group to the ideal team. You can contact and gather data from as many customers as you want, create a private inbox for the ones who are interested to buy the services. It also includes sequencing which maps out the responses for the conversations. The customization interface, on the other hand, provides the quality of interface for designing and customizing conversation maps.

Knowledge share

Freshchat provides you a distinctive advantage as compared to the similar systems that are the ability to provide help to the customers when the teams or agents are not around. This means the customers will be provided with the FAQ experience inside the messenger, to retain answers for their questions. It provides you a knowledge base that gives the repository information that can be given access by seeking the support. It includes searchable articles that make articles in the knowledge base. Community forums, on the other hand, enable the users to interact with other users to solve common issues. Interaction FAQ and forums allow the site administrators to take part in forums and update the FAQ accordingly.

Social channels

These are channels that are provided to the users to interact and engage in knowledge sessions or query resolving issues. You can connect on the websites to have conversations that are enacted through embedding or pop-ups on the websites. Text messages and voice assistants are there to guide you through text messages and conversations enacted through voice assistants. Targeted emails are automated emails to further engage clients and potential clients to encourage interaction.

Company Name: Freshworks Inc.

Company Address: 2950 S. Delaware Street, Suite 201, San Mateo CA, USA

Founded in: 2010