Listen360
Listen360 is an Enterprise Feedback Management Software that was founded in 2007 to help the companies in improving their services and products based on the reviews given by the customers. They create interactive feedback forms for your customers to ask various questions to judge their level of satisfaction.
Top Listen360 Alternatives
- NICE
- Delighted
- SMG
- MyFeelBack
- PeopleMetrics
- Feedify
- ClearlyRated
- ResponseTek
- Solodev
- KPMG Nunwood
- Wootric
- Genesys Platform
- Sparkcentral
- Aurea CX Platform
- kununu engage
Top Listen360 Alternatives and Overview
NICE
Nice customer experience management suite is designed to help companies deliver flawless, consistent, reliable and personalized customer experience to all their customers.
Delighted
Delighted is the quickest and most effortless approach to accumulate real-time, noteworthy feedback from your clients, representatives, accomplices, and merchants.
SMG
SMG’s CEM is an online customer experience management platform that utilizes sophisticated technologies and automated learning mechanisms to generate insights about customer needs that would otherwise be less comprehensive and require a lot more time and effort if done manually.
MyFeelBack
MyFeelBack is a survey app that helps individuals and companies better their business opportunities.
PeopleMetrics
PeopleMetrics customer engagement software helps you get insight into the customer experience and actually make sense of it.
ResponseTek
It can generate detailed reports of customer journey data, including interaction type, touchpoint, churn reduction...
KPMG Nunwood
It can help businesses grow more by improving customer experiences and making better customer-centric business...
Genesys Platform
Genesys features many customer engagement channels, including multimodality, journey management, and orchestration to determine and...
Sparkcentral
It implements the advanced automation technology to route specific customer issues to the right agents...
Aurea CX Platform
Aurea CX is suitable for companies looking for a technology-oriented, reliable solution that can drive...
kununu engage
Employee feedback right from the lower level hierarchy ensures efficient management decisions and helps to...
Listen360 Review and Overview
With the ever-increasing competition in the market, keeping up with the trend is a challenging job. Nowadays, several options are available for customers, and their satisfaction is of paramount importance. Companies have to work according to their needs and make products which can be afforded by them. Listen360 helps you in gaining the trust of your users by getting feedback from them and suggesting ways to improve your business based on it. It also lets you share reviews on different social media sites. Listen360 has lent its services to several companies like Fastsigns, Christian Brothers, Orkin, etc.
How is it beneficial to the company?
Listen360 listens to the grievances of the consumers and shares it with you directly for taking the required actions. It not only helps in fixing the issue but also assists you in gaining their trust and lifelong loyalty. The positive reviews given by the customers help in enhancing your market value and reliability, which ultimately increases your company’s revenue and growth. Listen360 helps in popularising your company by sharing the ratings on various social media platforms and even on Google. It helps you in replying to the negative reviews as soon as possible to resolve the issue and winning your customers’ hearts.
Assisting regardless of the work field
From executives to freelancers, anyone can use Listen360 irrespective of the nature of the business. It helps the executives in analyzing the ratings and overall performance of the company and assists them in taking crucial decisions for upgrading the company. It even supports the marketing team in strategizing their ad campaigns and promotes your company based on the ratings provided by the users. It enhances the quality of your customer support by letting you solve the issues personally or by sending an expert team at their doorstep. It even allows you to manage your multinational outlets from a single location.
Services they provide
Listen360 offers tons of features to make your feedback forms more attractive and appealing to the customers. The informative dashboard helps you in inspecting your customers’ feedbacks and provides with a graphical representation of it assisting in better decisions making. It also enables you to train the team members according to the requirements of your users.
Company Information
Company Name: Listen360
Founded in: 2007