LiveOps
LiveOps provides cloud contact center, on-demand customer service, and call center software that helps to provide better service to your customers. It features instant scalability, multi-tenancy power, always-on availability, airtight security, secured contact center outsourcing, and more. The software can be used for retail business, direct response business, financial services, and health and human services.
Top LiveOps Alternatives
- RingCentral
- Aspect
- 8x8
- Five9
- Genesys
- Aircall
- Ameyo
- CrazyCall
- Vocalcom
- InContact
- Interactive Intelligence
- Avaya Aura
- 3CLogic
- Promero
- Talkdesk
Top LiveOps Alternatives and Overview
RingCentral
RingCentral Contact Center provides contact center solutions with a top-level cloud communication platform that helps to empower your customers and managers.
Aspect
Aspect provides contact and call center software solution, which helps to improve your customer engagement and optimize your workforce.
8x8
8x8 provides easy-to-use cloud call center software that helps to improve your customer interactions and agent productivity.
Five9
Five9 provides cloud-based contact center and call center software with CRM integrations.
Genesys
Genesys provides call center and omnichannel customer service contact solutions designed for any business.
Aircall
Aircall provides phone support software for any business, which can be used without any hardware installation.
Ameyo
It features remote system access, high availability, critical process duplication, converged network, rapid acceleration deployment...
CrazyCall
It allows to make and take calls directly from the browser, without the need of...
Vocalcom
It features configurable call recording, multiple dialing modes, dynamic routing, native CRM integrations, analytics and...
InContact
It features automatic call distribution, interactive voice response, workforce optimization and management, customer satisfaction surveys...
Interactive Intelligence
It features contact center reporting, unified communications, enterprise content management, interaction analyzer, process automation, interactive...
Avaya Aura
It features customer engagement, team engagement, fabric networking, engaging environment, communication and messaging, assistant experience...
3CLogic
It features skill-based routing, click to call, dynamic scripting, call recording and playback, multichannel communication...
Promero
It features self-service SMS platform, contact center anywhere, interactive intelligence, virtual call center, predictive dialer...
Talkdesk
It features call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent...
LiveOps Review and Overview
Establishing the connection between the product services and the user is a major component for maintenance, and continuing the system of product services. A call centre, connects with the different consumers from all over the world for support and information enquires and transfer the data’s to the service providers for the betterment of their market. Often time, it so happens that people with relevant skills, could not avail it due to their difficulties to attend an in-office job. LiveOps is a cloud-based call centre being founded by Wendell Brown and Bill Tenchard, helps those aspirants to avail a big opportunity, willing to pursue an in-house career and to achieve success by working hard from home.
Spreading branches to growing industries:
Every growing industry needs a powerful platform, which could enforce their productivity to the full extent in less expenditure. Constantly maintaining a fully operational system, a proper management system and a complete planned layout of its projected outcomes, compared with inflows, are components, every official on any industry needs. Reaching out many growing industrial sectors, LiveOps not only helps to maintain the interaction between the consumers and service providers but also acts as a sign of trust to every client under it.
Properly integrated system with its various features:
LiveOps starts to work along with the creation of the business, controlling various aspects in order to attract consumer’s attention, transforming it to a worldwide brand. Its seamless and end-to-end communicative platform helps to represent the brand through a virtual model, interacting on social media, easy and reliable security systems on agent interaction, data protection, complete network and system defence, helps the management to access the consumer trends.
Enhancing knowledge, building a shining career:
Unlike many other call centres, LiveOps contributes extensively to the knowledge of its call taking agents. Whether being an amateur in this field or full-fledged professional, LiveOps always provides something new to is agents which help them to constantly upgrading their knowledge as well as use that knowledge in this field with its Program certification, LiveOps certification, and many courses, making their agents succeed in their careers.
Company Information
Company Name: LiveOps, Inc
Company Address: 555 Twin Dolphin Drive STE 400, Redwood City, CA, USA
Founded in: 2000
Top Features
- Unmatched Scalability
- Proven eLearning & Certification
- Results-based Routing
- Social Tools & Gamification
- Industry-leading Security
- Real-time Insights
- Decision Analytics
- Retail & Direct Response
- Financial Services
- Health & Human Services
- Customer Service Interactions
- Outbound Services Interactions
- Inbound Sales Interactions
- Lead Generation Interactions
- Custom IVR Capabilities