8x8
8x8 provides easy-to-use cloud call center software that helps to improve your customer interactions and agent productivity. It features auto-attendant, extension dialing, hosted PBX, music on hold, instant messaging, conference bridge, virtual office call recording, and more. It offers third-party integrations with eAgent, ACT!, Outlook, Skype for Business, NetSuite, Salesforce, SugarCRM, Web Dialer, and Zendesk.
Top 8x8 Alternatives
- RingCentral
- Aspect
- Five9
- Genesys
- Aircall
- LiveOps
- Ameyo
- CrazyCall
- Vocalcom
- InContact
- Interactive Intelligence
- Avaya Aura
- 3CLogic
- Promero
- Talkdesk
Top 8x8 Alternatives and Overview
RingCentral
RingCentral Contact Center provides contact center solutions with a top-level cloud communication platform that helps to empower your customers and managers.
Aspect
Aspect provides contact and call center software solution, which helps to improve your customer engagement and optimize your workforce.
Five9
Five9 provides cloud-based contact center and call center software with CRM integrations.
Genesys
Genesys provides call center and omnichannel customer service contact solutions designed for any business.
Aircall
Aircall provides phone support software for any business, which can be used without any hardware installation.
LiveOps
LiveOps provides cloud contact center, on-demand customer service, and call center software that helps to provide better service to your customers.
Ameyo
It features remote system access, high availability, critical process duplication, converged network, rapid acceleration deployment...
CrazyCall
It allows to make and take calls directly from the browser, without the need of...
Vocalcom
It features configurable call recording, multiple dialing modes, dynamic routing, native CRM integrations, analytics and...
InContact
It features automatic call distribution, interactive voice response, workforce optimization and management, customer satisfaction surveys...
Interactive Intelligence
It features contact center reporting, unified communications, enterprise content management, interaction analyzer, process automation, interactive...
Avaya Aura
It features customer engagement, team engagement, fabric networking, engaging environment, communication and messaging, assistant experience...
3CLogic
It features skill-based routing, click to call, dynamic scripting, call recording and playback, multichannel communication...
Promero
It features self-service SMS platform, contact center anywhere, interactive intelligence, virtual call center, predictive dialer...
Talkdesk
It features call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent...
8x8 Review and Overview
Call centre software offering only inbound and outbound call capabilities are a thing of the past. The modern-day call centre software offers so much more in terms of features. Contact centre as a service is the term used to describe modern-day call centre software (CCaaS). They offer features like web conferencing, chat support and team messaging in addition to the traditional voice call services. Compared to the traditional software the CCaaS-based call centre software offer better reach and scalability options.
What is 8X8?
8X8 is one of the leading CCaaS-based call centre software used by businesses to enhance their customer support services. It offers features such as omnichannel routing, workstream collaboration and quality management. The features are offered by the use of VOIP technology. The added advantage with platforms like these is that they are extremely flexible. They can seamlessly sync with the existing setup, engage with the cloud storage and integrate with various other tools and start delivering from the word go.
The future-ready platforms
Moreover, customer support platforms like 8X8 are future-ready. They understand that customer support mechanisms are rapidly changing from single-channel to multi-channel communication. Customers today expect the brand to be present across multiple channels such as social media and email in addition to the traditional call support. The various options provided by the platform help brands in adapting to the latest trends and technologies. In addition to offering best-in-class features and options, the platform offers integrations with popular CRMs and business products.
Integrations and other services
The platform can be seamlessly integrated with CRM platforms like AgileCRM, Salesforce, Bullhorn and business products like Gsuite. Additionally, the platform also provides training services to its users in areas such as virtual office administration, quality management and speech analytics. Tailored solutions for both small and medium businesses as well as enterprises are also on offer. Major corporations around the world have put their trust in 8X8 and have reaped rich dividends.
Company Information
Company Name: 8x8, Inc
Company Address: 2125 O'Nel Drive, San Jose, CA, USA
Founded in: 1987
Top Features
- Auto Attendant
- Extension Dialing
- Hosted PBX
- Music on Hold
- Ring Groups
- Directory Assistance
- Number Porting
- Instant Messaging
- Presence
- Conference Bridge
- Virtual Office Call Recording
- Online Meetings
- Contacts Integration
- Virtual Office Mobile
- Softphone Tools
- Mobile Virtual Office
- Mobile Application
- Online Administration
- Virtual Office Online
- Virtual Office Desktop
- eAgent Integration
- ACT Integration
- Netsuite Integration
- Outlook Integration
- Salesforce Integration
- Zendesk Integration
- Desk.com Integration
- SugarCRM Integration
- Web Dialer