Top Comm100 Alternatives and Overview

Comm100 is an omnichannel customer experience platform created for the sole purpose of meeting customer satisfaction standards. They are designed to help boost sales by tracking and identifying potential buyers for the sales team and also help address the concerns of the clients already on board. They have a wide range of applications and systems which are priced reasonably for all kinds and sizes of businesses across the world.  The most attractive features are Live Chat, Multi-Channel and Artificial intelligence.

Multi-channel

This feature of Comm100 provides a customer satisfying help through multiple channels. They even provide help through social media platforms such as Twitter, Facebook and WeChat. comm100 ticketing is a channel that enables customers to solve their problems effortlessly through live chat. They also provide solutions to customers through SMS. This feature enables Comm100 to provide direct, personalized and real-time customer experiences. 

Live chat

The live chat feature provides real-time conversations for sales service and support to the clients as well as possible customers. This feature enables the client to receive messages via text audio or video. The client can also share videos to get an even more appropriate and faster solution to their issues.it allows the sales agent to configure the automatic responses and also allows them to brand their service. The configurable pre-chat surveys and tracking of present and past behavior to such live chats help the sales agent to get to know the customer even before the chat begins. Comm100 also provides the agents with tools and analytic material for maximum satisfaction to the customers.

Artificial intelligence

The AI chatbot of comm100 solves easy questions and carryout simple transactions which don’t need an agent's attention.  Comm100 AI-powered chat uses the most advanced NLP engine to solve customer issues and help the agents understanding the problem. AGENT ASSIST is a feature of Comm100, it is an AI that suggests answers and solutions to agents according to the problem raised by the customer. The AI chatbot provided by Comm100 not only gives solutions to problems it also fills forms, does complex transactions and various other complex functions.

Fluent in three months

Fluent in 3 months (FI3M) is a language learning website founded by Benny Lewis. He is a bestselling author popularly known as the Hyper-polygot. He provides language hacking tips to the learners which enable the learners to speak the chosen language confidently in under 90 days. The website provides a wide range of languages to choose from popular languages like French and German to Hebrew and Tagalog.

Methodology

They focus on vocabulary and phrases of the chosen language to be learned over a series of time. After the course time of 90 days, they are confident that the learner will able to present a 15-minute video on the language chosen.

Courses offered

When a premium membership is acquired the learner gets 2 types of courses. A language hacking course and a language immersion course.

The language hacking course helps the learner hack into the target language with a series of hacking tips missions and goals. The goals and mission's strategy improve the efficiency of the learner and they also claim the learner will be able to speak the target language from day 1

The language immersion course provides material and links for the learner to immerse into the target language. the FAQ systems help the learner to get answers for frequently asked questions from previous customers. The library of FI3M provides a lot of material and tools such as Benny's Language Hacking guide for the learner to tap into any language for me membership cost of $97.

The pros and cons

It’s a complete value for the money for the service and the material that they provide. They even have a money-back guarantee in 30 days. Their methods are effective but not for everybody. Also, their methods only cover the fluency and vocabulary of the learner in the target language. The learner does not get coached on his/her slang in the native language. The one major flaw that FI3M has is that the website is frequently updated. They provide lifetime access to their material and tools.

Company Name: Comm100 Network Corporation

Company Address: 603 - 1112 W Pender Street, Vancouver, BC, Canada

Founded in: 2009