Desk.com
Desk.com is a help desk support ticket software designed for growing businesses. It features case management, multi-channel support, mobile app, self-service support, Desk Connect, open CTI, advanced reporting and analytics, native CSAT, dashboards, high-volume case report, unlimited self-service portals, increased API calls, and more. It offers four pricing options: Standard, Pro, Business, and Service Cloud. Desk.com provides various features to support the customer service process of an organization. It gathers requests from multiple channels to a single repository. The dashboard provides a clear view of addressed and pending queries to enhance the performance. There are facilities to customize the features according to the unique need of the company. The analysis report evaluates the performance of the customer service team.
Top Desk.com Alternatives
- Freshdesk
- Zendesk
- Groove
- Support.com
- HESK
- Reamaze
- Deskpro
- Qminder
- Issuetrak
- Casengo
- Mojo Helpdesk
- UVdesk
- SupportBee
- HelpSpot
- Vision Helpdesk
Top Desk.com Alternatives and Overview
Freshdesk
Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.
Zendesk
Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.
Groove
Groove is a simple online help desk software that helps to provide personal support for your customers.
Support.com
Support.com is one of the leaders in providing technical support to households and small business enterprises in the U.S.
HESK
HESK is a help desk software with an all-in-one solution...
Reamaze
Reamaze is a help desk platform for websites and apps, which helps to make your customer conversations easier.
Deskpro
It features tickets and email, apps and API, live chat, knowledge base and portal, CRM...
Qminder
It helps companies digitize their queuing experience with its light-weight helpdesk software...
Issuetrak
It features workflow and task management, email notifications, organization and group filters, embedded images and...
Casengo
It features multi-channel customer service, multi-brand support, easy email management, customer history, help desk ticketing...
Mojo Helpdesk
It features all-in-one help desk, ticket management, information security, automations, email integration, Google Apps, branding...
UVdesk
It helps all types of businesses that provide effective support to their customers...
SupportBee
It features effective ticket states, auto-refreshing lists, HTML email rendering, labels for easy categorization, forwarding...
HelpSpot
It features email management, real-time help desk reporting, powerful request management, customer self-service portal, developer...
Vision Helpdesk
Recently VIsion Helpdesk has got Pink Certification for its problem management, change management and incident...
Desk.com Review and Overview
Customer service is an essential process for a company. Hence, Desk.com assists companies in offering excellent customer service by managing quires effectively.
Single control
Desk.com gathers the requests from many media such as email, messages, and social media to a single platform. Thus, saving the time of the employees and helps them to concentrate on the problem. Employees can organize questions for easy understanding.
Customize to the need
Business models and requirements of the company vary in many aspects. Hence, Desk.com allows organizations to custom helpdesk based on their unique needs. It provides various application that fulfills the specification of the customer service team. The tool simplifies the procedure of integrating these apps to the helpdesk. One of those is the Dropbox app that incorporates the Desk.com with emails. Besides, there are options to implement a pre-custom model for the quick deployment of the helpdesk.
Intelligent analysis
Desk.com performs an in-depth analysis of the performance of the customer service team. It measures the number of queries addressed and pending. So, the head can find the areas the team lack and create a corrective plan for it. It also publishes Frequently asked questions to avoid answering repetitive common problems. This approach also increases customer satisfaction.
Company Information
Company Name: salesforce.com, inc.
Company Address: 123 Mission Street, 22nd Floor, San Francisco, USA
Founded in: 1999
Top Features
- Adding Facebook and Twitter Accounts
- Customer Emails
- Tracking Phone Calls
- Real-time Chat
- Automated Speed
- Categorized Cases
- Organize Cases
- Closing Multiple Cases
- Escalation and Collaboration
- Case Filters and Business Rules
- Labels and Custom Fields
- Custom Branding
- Multi-Brand Support
- Community Discussions
- Content Rating
- Contact Forms
- Multilingual Knowledge
- Mobile Applications
- Mobile Self-service
- Pre-Configured Reports
- Agent Performance Reports
- Product Trends
- Customization and Sharing