e2 Agent
The e2 Agent solution enhances agent performance by integrating seamlessly with Microsoft Dynamics CRM, whether cloud-based or on-premises. Each license supports 1 active agent and 5,000 digital transactions, streamlining workflows across voice, chat, SMS, and email. This minimizes agent frustration while maximizing customer satisfaction and operational efficiency.
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Top e2 Agent Features
- Custom navigation panels
- Pending navigation
- Activity logging
- Omni-channel campaign execution
- Screen pop configuration
- Multiple category integration
- Secure click-to-pay link
- PCI compliant payment processing
- Transcript storage in Dynamics 365
- Voice
- chat
- email integration
- SMS and work item channels
- Reduced customer wait time
- Enhanced agent productivity
- Dynamic agent experience
- Streamlined issue resolution
- Integration with MS Dynamics CRM
- Comprehensive reporting capabilities
- Real-time performance metrics
- ROI-focused features
- Efficient handle time reduction
