Genesys
Genesys provides call center and omnichannel customer service contact solutions designed for any business. It features workforce optimization, reporting and analytics, SIP communications, interactive voice response, proactive communications, customer survey, quality management, skill management, interaction management, campaign management, and more. It offers integrations with various apps, including CRM, desktop, ACD/PBX, unified communications, and computer telephony.
Top Genesys Alternatives
- RingCentral
- Aspect
- 8x8
- Five9
- Aircall
- LiveOps
- Ameyo
- CrazyCall
- Vocalcom
- InContact
- Interactive Intelligence
- Avaya Aura
- 3CLogic
- Promero
- Talkdesk
Top Genesys Alternatives and Overview
RingCentral
RingCentral Contact Center provides contact center solutions with a top-level cloud communication platform that helps to empower your customers and managers.
Aspect
Aspect provides contact and call center software solution, which helps to improve your customer engagement and optimize your workforce.
8x8
8x8 provides easy-to-use cloud call center software that helps to improve your customer interactions and agent productivity.
Five9
Five9 provides cloud-based contact center and call center software with CRM integrations.
Aircall
Aircall provides phone support software for any business, which can be used without any hardware installation.
LiveOps
LiveOps provides cloud contact center, on-demand customer service, and call center software that helps to provide better service to your customers.
Ameyo
It features remote system access, high availability, critical process duplication, converged network, rapid acceleration deployment...
CrazyCall
It allows to make and take calls directly from the browser, without the need of...
Vocalcom
It features configurable call recording, multiple dialing modes, dynamic routing, native CRM integrations, analytics and...
InContact
It features automatic call distribution, interactive voice response, workforce optimization and management, customer satisfaction surveys...
Interactive Intelligence
It features contact center reporting, unified communications, enterprise content management, interaction analyzer, process automation, interactive...
Avaya Aura
It features customer engagement, team engagement, fabric networking, engaging environment, communication and messaging, assistant experience...
3CLogic
It features skill-based routing, click to call, dynamic scripting, call recording and playback, multichannel communication...
Promero
It features self-service SMS platform, contact center anywhere, interactive intelligence, virtual call center, predictive dialer...
Talkdesk
It features call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent...
Genesys Review and Overview
Genesys provides Contact Center Solutions by outsourcing the call center tech and customer experience to medium and large-scale businesses at a suitable price. The company sells cloud-based as well as the on-campus software for offices as per the customer requirements. It was found in 1990 and continued as an independent firm till 2012 before being taken over by Permira Funds and Technology Crossover Ventures. Today it has an esteemed client base, including names like PayPal and Vodafone.
Capabilities of Genesys
Genesys assists the organization regarding customer care experience, the primary part of which involves managing Call Center software. Genesys simplifies this by providing great software that makes the user experience better, which not only makes customer’s task easy but also reduces handle times, leading to more available time and better customer service, which will ultimately generate more revenue.
It also goes beyond the conventional methods and provides the assistant to contact customers through e-mails or text messages as per the customer’s convenience.
Services of Genesys do not end at just Call Centre management. The software is meant to aid in Digital Sales as well by automizing the inquiry work using Voicebots and Chatbots. These bots not only save revenue of the company but are also accurate in services and assist the customer 24/7.
Genesys also provides options for analyzing the operations in detail through analytics options, which provide detailed reports of the organization’s performance. Moreover, Genesys also supports integrations and apps like AppFoundry for finding a quick path to market and Google Cloud Contact Centre AI to make customer experiences better with the help of advanced technology.
Conclusion
Genesys is a quite useful technology service, especially for small businesses that want to deliver better customer service, generate better quality leads, and get insights so that they can have better sales. Overall, it is recommended for companies who want to deliver better after-sales service alongside expecting improvements in other parameters of their business operations.
Company Information
Company Name: Genesys Telecommunications Laboratories, Inc
Company Address: 2001 Junipero Serra Blvd., Daly City, CA, USA
Founded in: 1990
Top Features
- Replace ACD Lifecycle
- Deployment & Optimization Services
- Rapid Deployment Packages
- Expert Apps
- Optimal Customer Experiences
- Customer Experience Innovation
- TDM to SIP
- Operational Efficiency Gains
- Multichannel Interaction Management
- Digital Transformation Efforts
- Self-Service Applications
- Integrated IVR
- Call Center Solution
- Improved Automation Efficiency
- Automation Drives Efficiency
- Automated Workflow Management
- Back Office Optimization