Top HelpSpot Alternatives and Overview

HelpSpot is an excellent Help Desk Ticketing Management Solution since 2005 that assists you in delivering accurate and comprehensive customer services on time. It is the only help desk software which, which is easy to customize. Customize every part of the HelpSpot according to your business requirements. It gives you the choice of selecting a storage location for your data. You can choose HelpSpot's server or your cloud for storing your data.

Just the Right Features

You can store your data uniquely with custom fields. It allows you to filter, categorize, track, and tag your data. HelpSpot automatically manages SLA's with its automated triggers and rules. It assigns tickets, notifies customers, and do much more automatically without any human intervention. HelpSpot is not full of modules that are not usable, but it offers several thoughtful touches that can make your day go easier.

Self-Service Portal and real-time reports

HelpSpot offers a customizable knowledge base and web form, which you can create easily for your brand with the help of a customer self-service portal. With the most up-to-date real-time reports, you can keep track of new trends quickly. Keep an eye on the response speed for accurate reporting

Don't Leave Anyone Out

HelpSpot works in a better way when every team member has an account. Unlike the other similar platforms, it is affordable for the secondary stakeholders with its pack based pricing. The filter feature lets you filter all the data you enter in it, and you can filter it into custom views.

Integrated Knowledge Management and Collision Detection

With HelpSpot, you can quickly build your documentation and link it to knowledgable articles while replying to customer's e-mails. HelpSpot lets you detect if someone is viewing your responses so that you don't make duplicate efforts.

Company Name: UserScape, Inc.

Company Address: 2600 South Road Ste 44-175, Poughkeepsie, New York, USA

Founded in: 2004