Top Infobip Alternatives and Overview

This platform lets you improve your customer's experience in an efficient and digitally advanced manner through tools and techniques. The efficiency of data and messages can be widely increased through active monitoring and management techniques that are available on a single screen. All conversation histories are stored to offer better service.

Enhance customer engagement

You can use Moments from Infobip to increase your customer engagement while providing a better overall experience to them. Automatic journeys are creatable for your customers, and streams can be taken to platforms such as WhatsApp, Facebook, Normal messages, and more. All customer data is stored in a single platform while building better relationships with them. These improved relationships are possible through modifying the content and way of communication with them. You can fine-tune your campaign engagement through comprehensive A/B testing, which tells you which message is getting better response and at what time should I send it out.

Improve customer experience

Infobip allows you to enable as many agents as you want, which will work from a remote location to provide adequate support to your customers in different formats and methods. Users can enable chatbots to talk to customers and sort out common problems, thus improving your customer feedback and efficiency. Tailor-made solutions are available according to your business needs from the experts at this platform. Digital transformation at your workplace can be accelerated by using a cloud platform that ensures running servers at all times. Conversations and user experience can be improved to enhance the overall output of your campaign.

Increase security

It is imperative to ensure security and stability to their personal information, to provide a better customer experience. Infobip helps you in this process by giving robust and reliable two factor and mobile authentication solutions to keep your users safe. Methods such as pin delivery and conversion rates are traceable, and you can keep track of your services through number authentications. Your customers get the freedom to choose their preferred channel while letting you set a backup medium that enhances security. Real-time notifications can be sent to buyers for any suspicious activity with their accounts.

Company Name: Infobip Ltd

Company Address: 109 Farringdon Road, 1st Floor, London, UK

Founded in: 2006