Top Ooma Alternatives and Overview

Although customer support has changed a lot with the advent of social media and email services, yet according to a survey most customers opted for phone support when given a choice between the three customer support channels. Phone support has a clear advantage over others. It is fast, straightforward and direct. The customers approaching the customer support teams through phone have often experienced faster resolution of their complaints. Therefore, phone support is far from dead and will continue to stay for the foreseeable future.

There are several VoIP solutions out there in the market, but none are promising enough. Don’t take our word on it. Our users say that our services stand out from the other similar kind of services offered. The limitless experience which we have gathered over the years helps us in designing robust products. We have tapped into the thoughts of our users. Our experience has helped us in creating tailored services for them. We do not offer any random solutions. We offer our solutions to our users only after a thorough analysis of their businesses. 

Ooma provides communication solutions for businesses of any size. Virtual phone systems, hosted cloud lines,  IP phones, and many other utilities are available for the users, which can help in optimizing the customer contacting capabilities of their organization. 

Ooma Enterprise services

Our next-generation analytics tools allow one to detect points which go unnoticed otherwise. We constantly keep searching for bugs and try to eliminate them as soon as possible. We offer our services for a variety of devices. Our futuristic team chat feature brings together several team members and enhances team spirit. Our services include smart calling and call analytics to name a few. We offer our services continuously on the server with zero downtime. One can now make calls in HD sound quality. Even if a person is using our software for the first time, he will still feel at ease.

Communication simplified

Hosted PBX solutions can help in simplifying internal and external communications. Ooma offers enterprise-grade communication mechanism that is entirely present on the cloud. This ability means that companies do not need to have a separate hardware interface for multi-person needs. Setting up phones is a simple work that only requires a few key presses on the owner's end while the company handles the backend set up. Staff can have their faxes, emails, and phone lines divided according to departments without the hassle of setting up intricate comm lines. Remote workers can also benefit from the cloud-based phone system.

The Ooma advantage

A lot of telephone service providers operate in the marketplace but very few of them offer good quality services at affordable prices. Ooma is one of those VoIP-based phone service providers that deliver on both the quality parameter as well as the affordability parameter. It primarily offers business phone, home phone and home security solutions. The business phone solutions are offered in two packages. One being small business phone system and the other being the enterprise business system. The small business phone system offers about 35 features which include features such as virtual receptionist, remote extension dialling, enhanced call blocking and call recording among others. 

The power of the cloud

We have given a new shape to the ordinary phone system solutions by hosting our services in the cloud. The cloud ensures that there is absolutely no latency involved when it comes to the delivery of services. Now anyone from anywhere can avail of our services. Our services can seamlessly work with other applications. Instead of searching for suitable communication plans, a one-time investment in buying a license from us can help in ways better than expected.

Advanced virtual phone

A modern phone system is essential for all organizations. Ooma provides a cloud-based solution that is present on a web backend and requires minimal hardware. A virtual assistant is available to users for engaging customers while the call connects to actual correspondents. The system does not require any extra equipment or installation and set up is possible for personalized use. Office software can quickly synchronize with the system to readily provide a list of callers to talk to without actually dialing any numbers. Specialized numbers, according to departments, are accessible at all times.

Enterprise phone system

The enterprise system offers features such as a dedicated call center platform, business voice options, audio and video conferencing capabilities and UCaas connectivity among a host of other features. The home phone service delivers high-quality phone service to individual users. The users can choose to avail the service from any of the three devices namely Ooma Telo, Ooma Telo Air and Ooma Telo 4G. Additionally, the users can also opt for the Ooma premier package which offers advanced home phone features, call blocking features and other smart home integration features.

Home security system and its benefits

The home security system offers users the flexibility of customizing their home security package according to the design of their homes. The package includes installation of sensors that detect water, fire, and gas leak and are also capable of detecting any possible external intrusions. Some of the unique features offered under the home security package are remote 911, automatic arm and disarm, 24/7 professional monitoring and the option to subscribe for real-time alerts and updates delivered on mobile. Home security systems are offered in three packages with the most basic package available free of cost. Ooma has been consistently rated highly by both business users as well as individual users.

Go digital

The system enables companies to ditch their old dial-up phones and provides mobile and PC applications that handle communications for them. Call forwarding, simultaneous ringing, SMS messaging, and extension dialing are few of the features that the users can take advantage of directly from the applications. The desktop app also gives call recording, call blocking, and voicemail transcription abilities. 

The reasons due to which people choose us

Its high time to say goodbye to the PBX systems of old-days. One can now create an architecture where the relationship with customers is quite transparent and healthy. Gain data that speaks wonders. Bring together employees from distant workplaces. Create a futuristic call centre. Employees can now rest for a while as Ooma can take care of different tasks by itself.

Company Name: Ooma, Inc.

Company Address: 1880 Embarcadero Road, Palo Alto, CA, USA

Founded in: 2004