OpinionLab
Provides website feedback software that helps to boost your customer loyalty and satisfactions. It features context-rich data, opt-in model for website and mobile, mobile-optimized surveys, in-the-moment feedback, actionable real-time customer feedback, and more. The software brings various benefits for your business, including reducing customer service costs, maximizing customer lifetime value, and resolving customer complaints quickly.
Top OpinionLab Alternatives
- Usabilla
- UserVoice
- WebEngage
- Qualaroo
- Survicate
- GetSatisfaction
- UserReport
- Kampyle
- UseResponse
- UserEcho
- Promoter.io
- Qualtrics Site Intercept
- Usersnap
- Zinputs
- GetFeedback Online Surveys
Top OpinionLab Alternatives and Overview
Usabilla
Provides the standard user feedback system that you can use for websites, apps, and emails.
UserVoice
Provides feedback and online helpdesk software that helps you to grow and keep your customers.
WebEngage
Provides an on-site customer engagement suite that allows you to gather feedback and customer insights on your website with push notifications.
Qualaroo
Provides voice of customer survey software that allows you to get customer insights and grow your business.
Survicate
Provides customer feedback software that allows you to conduct targeted insight surveys and improve your business results.
GetSatisfaction
Provides online community forum software designed specifically to gather customer feedback.
UserReport
It features online survey, feedback forum, user satisfaction, feedback inbox, social click map, newsletter signup...
Kampyle
It features comprehensive consumer insights, multiple channels, feedback invitations, actionable suggestions, lead generation, feedback-based A/B...
UseResponse
It features self-service community, email requests, social networks, live chat, restful API, widgets, private requests...
UserEcho
It features comprehensive analytics, user satisfaction, custom logo and colors, configurable dashboard, custom URL, configurable...
Promoter.io
It features quick campaign creation, unlimited campaigns, survey reminders, unlimited in-app responses, data export, real-time...
Qualtrics Site Intercept
It features branded and dynamic message, visitor targeting, Adobe Analytics variables, flexibility and control, organization-wide...
Usersnap
It features feedback widgets, bug tracking dashboard, browser extensions, team collaboration, in-browser screenshot, and console...
Zinputs
Users don’t need anymore to spend time on navigating through multiple pages to find contact...
GetFeedback Online Surveys
It features mobile-ready surveys, quick survey creation and publication, real-time analytics, Salesforce integration, customer feedback...
OpinionLab Review and Overview
OpinionLab is a Voice of Customer(VoC) software that acts as a bridge between the consumers and the marketers. It is an easy solution for marketers to understand customer feedback and demand patterns. Customer-oriented analytics are framed, and required enhancements are implemented in the business.
Giving voice to consumers
The opt-in feedback mechanism authorizes the consumers to share their experience with the product/service offered by the marketer. The unfiltered and on-point reviews from the customers help in rectifying many loopholes. The Dynamic Comment Card uses a combination of text feedback, sentimental rating, promotion score, and question-based fields for better understanding. The marketer can customize these cards according to the needs.
Implementing appropriate actions
In a competitive digital environment, performing actions based on the received feedback should be done in no time. The data visualization and analytics help in representing the customer feedback to decide the future course of action. The automated responses can be employed to communicate with consumers. Also, the feedback received can be straight-away directed to the concerned associate. The associates quickly resolve the errors and intensify customer experience.
Enhancing the CX
Using OpinionLab, the quality of the product/service can be improvised consistently. Along with customer feedback, they offer omnichannel CX improvement tools. The Diagnostic protocol quickly marks up where the changes are required to maintain customer retention percentage. The marketers stay connected with the consumers and update them regarding the actions that are taken. The industry benchmarking provides comparisons between numerous competitors.
Company Information
Company Name: OpinionLab Inc.
Company Address: 549 W. Randolph St Ste. 401, Chicago, IL, USA
Founded in: 1999
Top Features
- Real-Time Feedback
- Compatible With Many Platforms
- Multiple Industries
- Customer Feedback Index
- Functional Mean Ratings
- Implementation Design
- Analysis
- Opt-in Model
- Context-rich Data
- Optimized For All Devices
- Data Collection
- Reporting