Pylon
Pylon is an innovative help desk software tailored for modern B2B businesses, integrating a versatile ticketing system with omnichannel support through platforms like Slack Connect and Microsoft Teams. It features AI-driven article drafting, workflow automation with Triggers, and robust account management tools, ensuring efficient customer support and engagement.
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Top Pylon Features
- Unified Inbox for all channels
- AI-generated support articles
- Triggers for workflow automation
- Macros for quick responses
- Omnichannel customer support
- Customizable ticket forms
- Integration with Slack Connect
- Integration with Microsoft Teams
- Customer data organization
- Post-sales support tracking
- Engagement tracking for broadcasts
- Incident-related issue views
- API for custom applications
- Daily data warehouse syncing
- Live comment synchronization
- Alerts for completed tickets
- B2B customer marketing tools
- Shared visibility for stakeholders
- Multi-tiered support options
- In-app chat widget
