SolarWinds Web Help Desk
Provides help desk and IT asset management software that helps you to simplify your IT service management processes. It features ticketing management, IT asset discovery, help desk, knowledge management, change management, change approval workflows, and more. The performance reporting feature offers graphical and intuitive reports, report delivery scheduling, and reports exporting.
Top SolarWinds Web Help Desk Alternatives
- ServiceNow
- Jira Service Desk
- Freshservice
- Agiloft
- iSupport
- UpGuard
- InvGate
- Kaseya VSA
- Axios Systems
- ServiceWise
- Octopus ITSM
- HEAT Service Management
- SysAid ITSM
- Samanage ITSM
- ITSM365
Top SolarWinds Web Help Desk Alternatives and Overview
ServiceNow
Provides IT service management software that allows you to centralize your IT processes and infrastructures into a single platform.
Jira Service Desk
Provides IT help desk and ticketing software that allows you to automate, prioritize, and solve requests faster.
Freshservice
Provides simple and efficient ITIL-aligned service desk software that allows you to improve efficiency and productivity of your IT agents.
Agiloft
Provides IT service management software that allows you to adapt to your business needs more quickly by simplifying complex systems.
iSupport
Provides IT help desk software and tech support solutions that help you to increase customer satisfaction and lower support costs.
UpGuard
UpGuard is a platform designed to provide security and authentication assistance to companies.
InvGate
It features ticketing, analytics, workflows, knowledge base, SLA, approval management, time tracking, customer feedback, multi-department...
Kaseya VSA
It features patch management, discovery and audit, backup and recovery, remote management, analytics and reporting...
Axios Systems
It features IT service management, service catalog, end user self-service, IT asset management, multichannel support...
ServiceWise
It features auto-password reset, self-service, email submission, reporting, dashboard, notifications, SLA management, auto-escalations, customizable interface...
Octopus ITSM
It features project management, automated approval, service contract management, equipment loan management, service request management...
HEAT Service Management
It features service automation, modern design, voice and workflow automation, self-service and service catalog, and...
SysAid ITSM
It features incident management, problem management, change management, service level management, self-service portal, knowledge management...
Samanage ITSM
It features problem and changes, contracts and licenses, self-service portal, service catalog, risk detection, SLA...
ITSM365
It features service desk, service catalog, service level management, incident and request management, problem management...
SolarWinds Web Help Desk Review and Overview
SolarWind is a web Help Desk solution. It is a cloud-hosted application for ticketing and asset management for organizations that offers various tools for managing services. You can get benefits in multiple areas, including ticket management, change management, asset management, incident management, knowledge ad service management.
Help Desk Management is not so harder with SolarWinds!
With Solar Winds, Help Desk management is not much harder as you think. With the centralized and ticket automation features, you can manage your tickets quickly and support your consumers in a better way.
Feature at your Fingertips
SolarWind is a web Help Desk platform that is available at budget-friendly cost with multiple features such as ticket automation, management, and tracking of IT assets. It also includes simplification of projects, task management, seamless integration, centralized knowledge base, reporting, and many more.
Incident tickets with problem tickets
You can associate with a large number of incident tickets along with problem tickets for quick allusion. You can also keep track of ticketing status, the performance of technicians, and consumer needs to make sure that SLAs are according to the built-in dashboards, reports, and alerts.
FAQs that assist end-users
You can use the configurable engine for managing your workflow and be adhering to the change management procedures. SolarWind enables you to influence a predefined knowledge base for building KB and FAQs for helping desk teams and promoting self-services of users.
Integration
Solar Wind Help Desk lets you track tasks that may include ticket assignments, escalation, and routing. Track the history of service request’s assets, combine incidents with single problems for making better organizations. Integrate with the Dameware remote easily for supporting end-users and streamline tickets by troubleshooting. It is a mobile-ready solution so that you can access it from anywhere or from any device you want that may include your computer, Smartphone, and tablet.
Company Information
Company Name: SolarWinds Worldwide, LLC.
Company Address: Building 2, Austin, TX, USA
Founded in: 1999
Top Features
- Tickets Centralization
- Streamlined Ticketing Management
- Automated Ticketing Management
- Asset Discovery
- Managing Inventory
- Inventory & Asset Reporting
- Knowledge Management
- Managing Changes
- Controlling Changes
- Monitoring Help Desk
- Robust Reporting
- Simple & Transparent Licensing
- Automated Email-to-ticket Conversation
- Rule-based Automation
- Feedback Surveys
- Managing SLA & Escalation
- Remote Desktop Connection
- Server Monitoring Tools
- Third-party Integration