Top Spiceworks Alternatives and Overview

Spiceworks is an IT help desk software that lets organizations keep track of their ongoing projects, handle user requests, and prepare themselves for the upcoming projects. The help desk software solves a user’s issue through the ticket raised and uses multiple channels to provide customer support alongside many other features. The best part about all of this is that Spiceworks is free of cost for everyone.

Spice it up

Spiceworks helps an IT administration or organization in managing the support task using ticket system. In this system, users file their complaints and raise their issues through tickets. Every ticket has a unique code on it, and it goes to an expert, where they check the ticket and reply user with a feasible solution as soon as possible.

In case a problem is not easily solvable, users can submit the ticket and keep tracking the ticket status from time to time on the user portal, where they can get an insight into other essential information as well. The software also helps with adding end-users and authenticating them, followed by tagging them to tickets submitted using the Active Directory integration.

Teamwork

Spiceworks allows IT admins to automate the ticket assigning process, which saves their time and assigns the issues to experts readily as per their availability. It also provides the facility of collaborating with the ticket. The collaboration of a ticket involves a situation where an expert gets assigned a ticket, which might not be their area of expertise, and thus, in such cases, they get the liberty to ask another expert for assistance and collaborate with them to resolve the issue.

The help desk system turns out to be of great assistance, even in case an expert has to deal with multiple clients or assignments at once. Spiceworks allows them to set up individual sites and portals for each of them, and all of them then end up at the master help desk to make dealing with them easier.

Spiceworks also improves the working atmosphere as it develops a healthy rivalry among the workforce by giving admin the rights to monitor and display their performance and productivity. Hence overall, Spiceworks is one of the best help desk software out there.

Company Name: Spiceworks Inc.

Company Address: 3700 N. Capital of Texas Highway Suite 100, Austin, USA

Founded in: 2006