Totango
Totango customer retention and success software is used by organizations to design customer success campaigns to reduce churn and increase business upsells. The software allows users to send automatic, relevant messages based on customer behavior, provide right information and training when needed, keep track and help customers along their journey, measure business goals, and much more. Totango’s customer success intelligence system provides detailed customer behavior, health data, and meaningful insights.
Top Totango Alternatives
- Amity
- Bluenose
- Preact
- Sparked
- Gainsight
- ServiceSource
- CloudCherry
- ClientSuccess
- Natero
- CustomerGauge
- Retention Science
- Optimove
- Autosend
- Exchange Solutions
- Retently
Top Totango Alternatives and Overview
Amity
Amity customer success software allows users to access and manage multiple consumer accounts, subscriptions, and data from a single customizable platform.
Bluenose
Bluenose proactive customer success solution is designed to help businesses reduce churn, grow revenue, and create customers for lifetime.
Preact
Preact customer success solution allows companies to predict customers’ health and behavior to prevent losing customer and drive more revenue.
Sparked
Sparked is a customer management and retention platform that helps companies maintain their existing customers with high success rates.
Gainsight
Gainsight is enterprise customer success software that offers tools, technologies and practices for organizations to retain customers and build healthier relationships with them.
ServiceSource
ServiceSource is a customer success management solution that helps companies manage and retain existing customers and reduce churn rates.
CloudCherry
Cloudcherry is an ideal customer success solution for small & medium-sized businesses and enterprises that...
ClientSuccess
The software offers a unique, personalized platform to ensure success of every customer...
Natero
The platform brings all of your insightful customer data into a single dashboard, with predictive...
CustomerGauge
CustomerGauge works separately at each role in the organization, such as helping CX professionals improve...
Retention Science
The software integrates an intelligent technology to empower marketing tools with greater customer insights and...
Optimove
It allows businesses to find out and try the campaigns able to convert website visitors...
Autosend
Autosend software is suitable for eCommerce, SaaS, and subscription companies...
Exchange Solutions
It makes use of individual incentives to suffice the needs of one customer at a...
Retently
With this platform, you can send a net promoter score survey to your clients and...
Totango Review and Overview
Customer success, their satisfaction is very essential for the growth and the development of any company in the long run. Visibility at the customer level gives valuable insight regarding the likes and dislikes of customers, the present trends, etc. With Totango, you can define some metrics and track the reactions due to them.
Each business has its own complexities, due to which visibility at the customer level is sometimes a bit blurred. Totango gives you a simplified and straightforward view of your customer journey irrespective of several business complexities. Over the years, it has proved itself to be a great partner of several top enterprises in the world.
Ensure the success of your customers
If your company spends a lot of time on enhancing the development of your product and get very little duration to spend on your customers, Totango will stand beside you to enhance customer success. The decisions your team takes determines the future of your company.
For a particular product to thrive, it is essential that it is developed in a customer-centric fashion. For the past years, we have been able to build a strong bond with large enterprises while helping them to enhance their existing practices. Not only do we provide with our elegant services but also with robust strategies essential for E2C extension.
Reasons why we top the charts in customer management
Totango has a unique state-of-the-art feature known as Dynamic Assignment. A company may face certain issues related to the integration of the wishes of customers and the KPIs of the company. To resolve all such issues, any company can contact with the right specialists having the capabilities to solve your problems using Dynamic Assignment.
Totango helps you to identify and fix issues that are responsible for the downfall of your company. There are several CRM software out there to help you build a better relationship with customers, but none provide an all-in-one solution like Totango.
Company Information
Company Name: Totango, Inc
Company Address: 1200 Park Pl #200, San Mateo, CA, USA
Founded in: 2010
Top Features
- Churn Risks Warning
- Identifying Falling Customers
- Highlighting Users
- Identifying Engaged Users
- Identifying Accounts
- Adaptive Health Model
- Early Warning System
- Customer Health Console
- Active Monitoring
- ROI Metrics
- Monitoring Sensor-based Event
- Account Data Model
- User Data Model
- Scalable & Flexible Infrastructure
- Secured & Stable Network
- Prioritizing CSMs
- Managing Tasks
- Assigning Tasks
- Tracking Team Performance
- Automated Interactions
- Detailed Reports & Dashboards
- Triggered Automated Campaigns
- Setup Goals
- Tracking Conversation & Progress
- Customer Portfolio
- Account Scorecards
- Customer Success Campaigns
- Executive Dashboards
- Accessing Customer Data
- Pre-configured Data Mapping
- Outbound Integration
- Flexible Scheduling