Nextiva Fax Review

Detailed Reviews

Nextiva was founded in January, 2008 and is headquartered in Scottsdale, AZ. It has been a BBB accredited business since May 2008 and holds an A+ rating from them. It’s a highly affordably priced minimalist faxing solution with solid brand value.

Basic Faxing Features

As is the normal process of fax over internet, Nextiva allows you to send and receive fax through email. Since your fax number is not used for dialing, it’s in ‘always on, never busy’ mode. All of your sent and received faxes are stored electronically in your email account and you can access them from anywhere in the world. As of now, they don’t have any specific mobile application for faxing through mobile devices but if you can access your email on your phone, you can also send and receive faxes through it. You will also get access to their vFAX online portal wherein you can view and manage your account activity, send and receive faxes, retrieve and take backup of old faxes, etc.

Coverage and File Formats

Nextiva has most of the cities covered in USA and offers services to Canadian customers as well. The toll free number that it offers allows Canadian customers to send and receive faxes at local call rates. However, faxing to and from outside USA and Canada can be costly since international rates would apply. You can choose to have up to 5 different email accounts to receive your incoming faxes.

You can send and receive fax in almost any of the popular file formats such as TIFF, GIF, PDF, MS Office, text file and Printer friendly formats.

Number Portability and Fax Machine Support

You can keep your existing fax number and save yourself the trouble of sending new number to your contacts and associates. Nextiva will port your current number to the vFax account and you can start receiving and sending fax online with that number. If you have a traditional fax machine, Nextiva also offers a fax adapter to use with your fax machine. This allows you to send paper faxes from your fax machine as well.

Technical Support

Nextiva has a 100% US based support team that can be reached through phone, email and online chat. They also have a dedicated support portal that features online resources and support ticket system. The online resource section covers various topics ranging from getting started to billing and account management to troubleshooting and FAQs.

Miscellaneous

Nextiva is a certified carbon free provider of online fax services. Though online faxing in itself is an environmentally friendly choice when compared to the traditional faxing system, Nextiva has gone a step ahead by going for the certification. Their faxing network is fully redundant and is designed to give the highest level of efficiency. They also have several awards to their credit in the field of IP communication. For those willing to be sure about their services before buying, Nextiva offers a free trial for 30 days.

Conclusion

Nextiva has got a solid brand name in the online faxing market. Though it offers limited features compared to other big players in the industry, whatever core features it offers are known to give a smooth, seamless experience without any bugs or glitches. If you are looking for an affordable solution for your basic faxing requirements, Nextiva is for you, especially if you are from USA or Canada.