Online Tech Support
Technical support refers to assistance with the use and handling of technical products such as computers, mobile phones, software & hardware, and other electronic devices. It is usually needed when a consumer starts facing issues with their device that they can't solve on their own. Online tech support services provide remote technical support via chat, phone or email to consumers and businesses located in different countries. These services are usually cost-effective and time saver as compared to physical tech support services.
Here are some of the most popular online tech support services you can use.
Omni Tech Support
Omni Tech Support is an online 24/7 IT support service that specializes in saving consumers’ time and money by solving their computer and IT related issues remotely.
iYogi
iYogi is a complete online tech support solution to help individuals and businesses with their computer, hardware, software, Windows, networking and other technical issues.
USTechSupport
USTechSupport’s online computer repair and support services are designed to help consumers with their computer related issues.
iTOK
iTOK provides personalized remote tech support to people all around the world.
FixNow
FixNow is a US based team of certified tech experts trained to resolve consumers’ computer related issues remotely via chat or phone.
24/7 Techies
24/7 Techies is an online tech support service for businesses, IT professionals and individuals.
Boxaid
Having technical problems? Boxaid can help you now without packing up your computer and taking it to a store.
Geekatoo
Geekatoo is an online tech support company that offers remote technical support services with various technology issues, including networking, TV installation, smart home, TV and audio, mobile support, computer repair, video game, and other tech issues.
Gurus2go
Gurus2go is a computer repair and tech support solution for homes, small businesses, manufacturers and enterprises.
AskPCExperts
AskPCExperts specializes in providing 24/7 technical support to individuals and businesses all over the world for all types of technical problems.
GuruAid Support
GuruAid Support provides professional tech support services to homes and small businesses with all their small and big technical issues.
The rapid emergence and improvement of connectivity technologies have empowered businesses in several ways. For one, it has opened up a plethora of business opportunities for them. Most modern-day businesses consider the online medium to be an important sales medium and, therefore, have launched dedicated websites and mobile apps that cater to online customers. Apart from sales, the other major aspect of business where the online medium has been immensely helpful has been customer support. Customer support is an important part of any business, and its importance has only increased over the years.
Social media and customer support
Customers of today expect the business to provide adequate support and are quite vocal about it. The emergence of social media and other web-based channels has given customers much-needed visibility and voice. Customers now have the option of going to these social media channels to approach the businesses for support, and in case they do not get a satisfactory reply, they could share it with fellow users leading to a dent in the businesses’ reputation. Therefore, businesses and brands today are extremely wary of social media channels and even have dedicated teams to handle their social media accounts.
Remote support tools
The other major change that the internet has brought about is the development of remote management tools. These tools typically provide the businesses access to the users’ computers and let them resolve the issues. Access is granted only with the users’ permission and is limited to only accessing a particular software. Using the service, the customers can get their queries resolved at their home itself, and the businesses also save costs. Therefore, these remote support tools prove to be beneficial for both parties. Apart from these, the other innovative method used by businesses to provide online tech support is video conferencing tools.
The use of video conferencing tools for customer support
Some users are not okay with providing remote access to their systems, and they have their reasons for this. For such customers, businesses can make use of various video conferencing tools to get in touch with the customer and provide the necessary support. The added advantage of the video conferencing tool is that the service executive can give the user a live demonstration of what needs to be done, thereby helping the customer resolve the issue on his own. Apart from these, businesses can make use of online tools to create interactive video tutorials and troubleshooting problems that address the common concerns of users. They can also publish standard operating procedures and enable customers to follow best usage practices.
FAQs
1. Apart from social media, what other channels can be used to approach the business for support?
A business can be reached through multiple channels. The customers can reach the business through phone or emails or through instant messaging apps.
2. Is online tech support the future. Will offline support cease to exist in the future?
Online tech support is definitely going to be the future. However, as far as the existence of offline support is concerned, one can only make guesstimates and not definite statements.
3. Are there service providers that offer comprehensive online tech support solutions?
Yes, there are dedicated service providers for online tech support. From offering various isolated solutions pertaining to online tech support to holistic online tech support solutions, they offer a range of services.