Autotask
Provides a complete IT business management solution that allows you to optimize your IT service operation. It features service desk, SLA management, customer notes and contracts, customizable dashboard, drag-and-drop dispatcher workshop, endpoint management, automatic project workflow, and more. It helps to improve your revenue by automating daily tasks and maximize earnings from your resources.
Top Autotask Alternatives
- ServiceNow
- Jira Service Desk
- Freshservice
- Apptio
- Cherwell
- EasyVista
- LANDESK
- ServiceDesk Plus
- Agiloft
- iSupport
- UpGuard
- InvGate
- Kaseya VSA
- Axios Systems
- SolarWinds Web Help Desk
Top Autotask Alternatives and Overview
ServiceNow
Provides IT service management software that allows you to centralize your IT processes and infrastructures into a single platform.
Jira Service Desk
Provides IT help desk and ticketing software that allows you to automate, prioritize, and solve requests faster.
Freshservice
Provides simple and efficient ITIL-aligned service desk software that allows you to improve efficiency and productivity of your IT agents.
Apptio
Apptio is an IT budget management platform designed to help companies cut costs and save money on app development and operations.
Cherwell
Provides IT service management software that allows you to turbocharge your service desk.
EasyVista
Provides IT service management software that allows you to deliver IT consumerization and give the best user experience.
LANDESK
It features asset management, data analytics, security management, mobility management, secure mobile email, service management...
ServiceDesk Plus
It features PO and contract management, CMDB, service catalog, IT project management, change management, reports...
Agiloft
It features change management, workflow management, contract management, asset management, customer service and support, and...
iSupport
It features associated work items, opportunity management functionality, email processing, customizable status levels, rules engine...
UpGuard
Through the cloud platform, companies can easily secure their high-risk operations, continuously revamp their digital...
InvGate
It features ticketing, analytics, workflows, knowledge base, SLA, approval management, time tracking, customer feedback, multi-department...
Kaseya VSA
It features patch management, discovery and audit, backup and recovery, remote management, analytics and reporting...
Axios Systems
It features IT service management, service catalog, end user self-service, IT asset management, multichannel support...
SolarWinds Web Help Desk
It features ticketing management, IT asset discovery, help desk, knowledge management, change management, change approval...
Autotask Review and Overview
If you want to manage your business effectively and increase your customer satisfaction rate, you should definitely consider Autotask. It is one of the best service desk providers for managing all your business-related objectives. Whether it is tracking any of your projects, inventories, contracts, sales or billing services, Autodesk has got you covered. It is a target driven software that helps you succeed in your IT business.
Why Autotask?
The reason you should go for Autotask is their efficiency as well as technically advanced systems. It is purely a cloud-based platform and hence you can rest assured that your data will never be lost as it always has a backup. Also, it helps you to sync all your files across various platforms as well as access them without having any security concerns.
It is a complete package to provide you with the best of practices of ITIL for your service desk. they also have facilities for you to easily manage your SLA reports and customer satisfaction analysis. Autotask aims to provide you with the best platform for managing your IT-business and provide you with great service delivery. You can definitely trust the Autotask for remote monitoring and management services too.
Autotask hosts events and train people
Service Desk should not be ignored by any industry’s organization. It is the main point of contact where your clients will interact first. Hence, the people working under the service desk should be trained properly as they create the first impression of your business. That is the main reason why Autotask keeps training its people to ensure that the clients and customers are always happy with the support services.
They are present across the globe for your support and they also host various training events to enhance the service experience for your customers. As now Autotask is the child company of Vista Equity Partners, they have better services and high-end software solutions.
Company Information
Company Name: Autotask Corporation
Company Address: 26 Tech Valley Drive Suite 2, East Greenbush, NY, USA
Founded in: 2001
Top Features
- SLA Management
- Customer Notes
- Customer Contracts & Incidents
- Customer Emails
- Drag-n-Drop Dispatcher Workshop
- Dashboards Customization
- Managing Multitude Services
- Automated Alerts
- Automated Workflow
- Automated Escalation Paths
- Billing Process Integration
- Setup Expectations
- Automated Workflow
- Viewing Satisfaction Soar
- Real-time Updates & Alerts
- 24/7 Monitoring & Management
- Preconfigured Component Monitors
- Remote Supported Communications
- Monitoring Delivery & SLAs
- Third-party Services Integration
- Automated Project Workflows
- Accessing Real-time Data
- Tracking Events
- Billing Milestones
- Project Profitability & Control
- Tracking Sales Performance
- Analyzing Sales Performance
- Real-time Opportunities
- Impact Client Satisfaction
- Service Improvement & Measurement
- Applying Time & Expenses
- Insource & Outsource Tickets
- Maximizing Resources
- Timesheets & Expenses Integration
- One-click Approval
- Invoice Details Customization