Canny
Canny is a feedback management platform that lets users collect, organize, and manage feedback from various users and keep the feedback loop going. Further, the platform also enables users to chalk out plans on bringing the desired changes to the product and communicate the same to several stakeholders.
Top Canny Alternatives
- NICE
- Delighted
- SMG
- ForeSee
- Medallia
- Sitecore
- InMoment
- Thunderhead
- Critizr
- Questback
- Clarabridge
- Selligent
- MaritzCX
- Confirmit
- AskNicely
Top Canny Alternatives and Overview
NICE
Nice customer experience management suite is designed to help companies deliver flawless, consistent, reliable and personalized customer experience to all their customers.
Delighted
Delighted is the quickest and most effortless approach to accumulate real-time, noteworthy feedback from your clients, representatives, accomplices, and merchants.
SMG
SMG’s CEM is an online customer experience management platform that utilizes sophisticated technologies and automated learning mechanisms to generate insights about customer needs that would otherwise be less comprehensive and require a lot more time and effort if done manually.
ForeSee
ForeSee customer experience analytics and management solution is designed to help businesses with actionable customer insights and data.
Medallia
Medallia is a customer experience management system that allows companies to record customer feedback, reviews and comments, understand and analyze them, and take proper action accordingly in real-time.
Sitecore
Sitecore is CRM software used by companies to control and manage customer experiences and make decisions for customers.
InMoment
It also helps companies with business intelligence and recommends improvement strategies that can be implemented...
Thunderhead
It allows companies to gather valuable customer experiences from mobile, web, contact centers and high...
Questback
It is a necessary tool for companies that want to keep on improving every minute...
Clarabridge
It is also a very comprehensive customer intelligence platform that allows businesses to understand customer...
Selligent
The platform can be used by companies to create a personalized and unique digital experience...
MaritzCX
The software platform in combination with the innovative research expertise makes a perfect CX solution...
Confirmit
It provides logistical solutions for improving your teamwork and brand value...
AskNicely
It helps them understand the perspective of the customers from their point of view...
Canny Review and Overview
As part of our online activity, we end up using a lot of apps and programs in our day-to-day life. We like a few of them and others, not so much. Some apps have an excellent interface but lack on the functionality front. Most product owners ask for feedback on their product, and as users, we tend to give feedback about quite a few apps and programs. However, we seldom remember the feedback and, as a result, do not notice the changes. The product owners, however, take each feedback seriously and try to improve their product with every update. Feedback forms an essential process of the development process.
The need for feedback and its management
Development is an iterative process and hence requires constant feedback from the users. Managing and implementing the suggested changes is also a task in itself. With millions of users using the apps and programs daily, the feedback received is also in thousands. Reading and replying to each feedback is practically impossible. The users are bound to take the help of feedback management platforms like Canny. The platform enables users to collect, organize, and manage feedback so as to ensure that no feedback goes unnoticed. Customer feedback is valuable, and its correct implementation can do wonders for the product.
What does Canny do?
Canny helps users identify various customers and divide them into several groups for better coordination. The platform further offers options to add segmentation filters and add internal comments. As part of building the roadmap for future updates, the users can set date estimates and send status updates to various stakeholders in real-time. Apart from these, Canny also lets users keep track of the changes made to the product and schedule a release for the same. First-time users get a free 14-day trial of the product.
Integrations on offer
In addition to the features, there are also a host of integrations on offer, and these enhance the usability of the platform. Canny provides integrations with tools such as Slack, Zapier, Intercom, and Zendesk, among others.
Company Information
Company Name: Canny