Wootric
Wootric remains one of the most sought-after software to increase customer satisfaction, one of the key parameters to measure commercial success in an increasingly competitive environment. The software conducts microsurveys to gain scores based on customer feedback. Its robust analytical tools cannot just segment the input, but also deliver deep analytical insights. Businesses can leverage the power of these insights to bring about needful improvisation in their product ad services to increase customer footfall and expand brand outreach. Additionally, several secure integrations make Wootric an excellent platform to quantify customer satisfaction.
Top Wootric Alternatives
- NICE
- Delighted
- SMG
- MyFeelBack
- PeopleMetrics
- Feedify
- ClearlyRated
- ResponseTek
- Solodev
- KPMG Nunwood
- Listen360
- Genesys Platform
- Sparkcentral
- Aurea CX Platform
- kununu engage
Top Wootric Alternatives and Overview
NICE
Nice customer experience management suite is designed to help companies deliver flawless, consistent, reliable and personalized customer experience to all their customers.
Delighted
Delighted is the quickest and most effortless approach to accumulate real-time, noteworthy feedback from your clients, representatives, accomplices, and merchants.
SMG
SMG’s CEM is an online customer experience management platform that utilizes sophisticated technologies and automated learning mechanisms to generate insights about customer needs that would otherwise be less comprehensive and require a lot more time and effort if done manually.
MyFeelBack
MyFeelBack is a survey app that helps individuals and companies better their business opportunities.
PeopleMetrics
PeopleMetrics customer engagement software helps you get insight into the customer experience and actually make sense of it.
ResponseTek
It can generate detailed reports of customer journey data, including interaction type, touchpoint, churn reduction...
KPMG Nunwood
It can help businesses grow more by improving customer experiences and making better customer-centric business...
Listen360
They create interactive feedback forms for your customers to ask various questions to judge their...
Genesys Platform
Genesys features many customer engagement channels, including multimodality, journey management, and orchestration to determine and...
Sparkcentral
It implements the advanced automation technology to route specific customer issues to the right agents...
Aurea CX Platform
Aurea CX is suitable for companies looking for a technology-oriented, reliable solution that can drive...
kununu engage
Employee feedback right from the lower level hierarchy ensures efficient management decisions and helps to...
Wootric Review and Overview
Wootric is a feedback management software, which helps companies boost consumer satisfaction. As the companies get increasingly competitive across industry verticals, businesses are getting more customer-centric than ever before. Wootric powers businesses through their full-cycle management and customer feedback experiences. The software uses the customer perspective to fuel improvements in the industry. The company provides a consultative approach that allows flexibility and personalization for product & service improvement. Moreover, their robust analytical tools can quantify customer satisfaction and optimize the customer experience.
Full Cycle Approach
Wootric empowers the CX vision of businesses through a comprehensive cycle approach. The loop involves three main parameters—feedback, insight, and activity. Furthermore, the software understands customer needs and uses machine learning to analyze customer feedback. Users can leverage the straightforward dashboards not just to seal the circle with customers, but also to engage stakeholders. Furthermore, the cycle is entirely customizable to suit user requirements. The software assigns PDAT and CSAT scores trough microsurveys and uses real-time analytical tools to extract information out of them. Advanced features also allow users to understand expert insights from customer feedback.
Customer Insights
Wootric has a dedicated team of professionals who methodize strategic initiatives from the consumer feedback obtained using microsurveys. Users can segment data for deeper insights and more quantitative analysis. Moreover, the software also provides efficient product management. The software can convert survey comments into guidance for service and product improvements. The users can also simplify data collection method with a multi-channel approach. Furthermore, dedicated customer support quantifies significant issues and helps to improve the overall consumer experience.
Collaborations
Wootric continues to expand its already large consumer base by integrating several apps, including Salesforce, Intercom, Segment, and Slack. Salesforce provides Wootric with a dual-way integration synchronization for customer feedback and scoring, besides helping out with microsurveys through Salesforce workflows. Additionally, Gainsight can activate surveys, create workflows, and analyze customer feedback. Similarly, Totango can create campaigns and synchronize customer feedback based on satisfaction scores.
Company Information
Company Name: Wootric
Founded in: 2013