Cloud Contact Center
The Cloud contact center is a compilation of tools and services for handling communication between the provider and clients. It is meant for services that focus on interacting with their customers like call centers and marketing companies. It is designed in order to handle multiple communication channels simultaneously and efficiently.
Top Cloud Contact Center Alternatives
- Fenero
- TeleTech
- ContactMe
- CallTools
- Plaxo
- Convoso
- CloudTalk
- Bright Pattern
- Fruux
- Zoho ContactManager
- Clarity Connect
- Amazon Connect
- Evercontact
- BigContacts
- Batchbook
Top Cloud Contact Center Alternatives and Overview
ContactMe
ContactMe is a business contact management application used commonly by small businesses to manage contacts, track daily tasks, add contacts, and more.
CallTools
CallTools is a contact centre operation software with advanced tools and solutions to enhance call centre businesses.
Plaxo
Plaxo is a cloud based contact storage and management application that is used to maintain clean, updated and easily accessible contacts and address book.
Bright Pattern
They cover a large virtual network and provide coverage to clients from all around the...
Fruux
It is an ideal CRM application for teams that work in collaboration and share contacts...
Zoho ContactManager
In addition to employee profiles, ContactManager can be used to store and manage customer information...
Clarity Connect
Clarity Connect is an online call center software which provides end- to end solutions, in...
Evercontact
The software can easily integrate with and updates data from various third-party apps, such as...
BigContacts
It features a powerful dashboard that can be used to manage all contacts, tasks, schedules...
Batchbook
It allows users to easily manage all their business contacts and customer information on an...
Cloud Contact Center Review and Overview
In every organization, communication plays a crucial role in success. Even in firms that are not communication centered, service providers have to attend the queries of their customers regularly. The Cloud contact center is the overall solution for all the channels developed for interacting with customers. It is capable of handling calls, SMS, and automated responses for the users. It is cloud-based, making it easier to keep records on a central database for further tracking and reviewing. The Cloud contact center lets the user keep all the communication-related data in one place.
All in one
While using Cloud Contact center, you don't have to use separate applications for each channel. Users can manage incoming calls by using call distribution to make it easier for customers to reach them even when there are long queues. Customers are selected using prediction algorithms for outgoing calls. Customers can be sent SMS on their handheld devices for brand awareness and updates. They can also send SMS to the providers in case of queries. The system can be programmed with voice API for the quick response and reaching out to as many customers as possible.
Smart Customer Handling
Earlier, communicating with customers was a complicated task even while having large manpower at your exposure. Technical advances gave rise to smarter ways of communication handling. Calls and SMS can be scheduled to get to the customers at peak time to get a better response. Calls are recorded regularly for further assessment. Agent scripting is used to determine the interest of customers, making the exchange easier. Toll-free numbers can be used to send SMS to customers. SMS services can reach a global level to expand the brand. Pay per minute, reporting and conferencing enhances user experience with Cloud Contact Center.
Best in Class
Cloud Contact Center believes in simplicity. Its interface can be controlled without any specific programming control. Regular client support can be accessed anytime, making the experience smooth and reliable. Cloud Contact center can personalize their system according to their clients to provide them the set up they need.
Company Information
Company Name: YTel
Founded in: 2012