TeleTech
TeleTech (TTEC) is a company that provides customer experience services. The company offers solutions based on customer engagement. The company works with the help of its digital consultant, known by the name TTEC Digital. This digital consultant is capable of building technology-based but human-centric customer experience solutions.
Top TeleTech Alternatives
- Fenero
- ContactMe
- VICIdial
- FullContact
- NICE inContact
- CloudAgent
- JustCall
- Super Receptionist
- Genesys PureCloud
- Twilio Flex
- Freshcaller
- CallTools
- Plaxo
- Convoso
- CloudTalk
Top TeleTech Alternatives and Overview
ContactMe
ContactMe is a business contact management application used commonly by small businesses to manage contacts, track daily tasks, add contacts, and more.
VICIdial
VICdial is an open-source, enterprise-level call center solution that fits perfectly in small as well as large-sized business organizations of various fields.
FullContact
FullContact is contact management software that allows users to manage all their contacts in one place with automatic update.
NICE inContact
NICE inContact CXone is a call center software that uses intelligent omnichannel routing, automation, and AI to provide the best experience for call center employees.
CloudAgent
CloudAgent is an internet telephony provider software used by call centers and customer service centers to contact their customers.
JustCall
The number can be used to make calls via the internet, Skype, or smartphone app...
Super Receptionist
Super Receptionist comes with features such as unified management, automated call recording, and real-time analytics...
Genesys PureCloud
Its high degree of reliability enables these professionals to provide the best solution to every...
Freshcaller
It highlighted features are its cost-effectiveness, its scalability, its reliability, and its easy setup process...
CallTools
Technologies, such as predictive dialler and Interactive Voice Response (IVR), help to increase consumer footfall...
Plaxo
The application is compatible with all standard devices to be accessible anywhere, anytime...
TeleTech Review and Overview
The TTEC consultants provide you guidance in building such a roadmap that optimizes the customer experiences.
Digital Consulting and Customer Experience (CX) Strategy
The team helps in mapping the journey of customer experiences. This type of mapping is beneficial because it enables a company to visualize the thoughts of a customer and hence build a customer-centric approach for the future. You get the feature of identifying the pain points that takes place during the customer journey. This identification helps you in removing those points and will eventually result in better business. The process of identifying these points starts with understanding the channels and the ways to engage the customer.
Omnichannel Coherence Solutions
TTEC enables you to make use of omnichannel technology and solutions for customers. The cloud-based solutions are available with TTEC and are responsible for delivering customer-centric omnichannel experiences. This process provides consistent customer experiences online, offline, and across different channels. The technology platform offers contact center solutions for omnichannel interactions and allows a smooth and contextual transition to take place between all the channels. The presence of the customer engagement hub in TTEC allows all the brands to have a smooth interactive journey existing across the systems. TTEC also contains an omnichannel messaging platform known by the name TTEC Humanify.
Customer Experience Analytics
The CX analytics team of TTEC helps in understanding the expectations of a customer. This type of analysis gives you a clear picture of those customers who are happy with your services and also those who are at risk of customer toss. The tools available for analytics in TTEC allows you to integrate the fragmented data to make it useful for better outcomes. The analysis of customer experience data has an additional benefit of measuring the performance of your employee. All this leads to the creation of personalized experiences for a customer.
Handling of Frauds
TTEC makes sure that your data is always safe. The combination of the technology and the knowledge of experts TTEC is capable of providing a secure environment. The service is quite efficient in detecting fraud. The experts investigate and find out the solution for fraud activities. A real-time monitoring mechanism works at TTEC. This company also handles mediation, scams, and appeals between the parties.
Company Information
Company Name: TTEC
Founded in: 1982