Gorgias
Gorgias is a helpdesk software meant for online stores. This software helps the support agents available at any organization to become advisors for the customers instead of answering repetitive questions. The software itself automatically handles the repetitive queries. Gorgias also monitors the impact of the support service on the sales of a company.
Top Gorgias Alternatives
- Freshdesk
- Zendesk
- Groove
- HelpDesk
- Spiceworks
- Kayako
- Track-it
- osTicket
- JitBit
- Kustomer
- HappyFox
- Gladly
- Help Scout
- SysAid
- TeamSupport
Top Gorgias Alternatives and Overview
Freshdesk
Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.
Zendesk
Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.
Groove
Groove is a simple online help desk software that helps to provide personal support for your customers.
Spiceworks
Spiceworks is an IT help desk software that helps to solve your internal IT issues quickly.
Kayako
Kayako is a customer support and live chat software that allows you to keep all customer conversations in one platform: email, live chat, web, and phone.
Track-it
It features IT help desk, facilities management, HR management, asset management, change management, self-service portal...
osTicket
It features custom text fields, rich-text HTML, ticket filters, help topics, agent collision avoidance, assign...
JitBit
It features unlimited agents, storage space for attachments, SSL connection, your own domain name, FTP...
Kustomer
Its streamlined interface and treasure trove of features make it a valuable resource for companies...
HappyFox
It features ticket categories, attachment store, import contacts, canned actions, agent collisions, self-service knowledge base...
Help Scout
It features unlimited mailboxes, workflows, merge conversations, tags, saved replies, email signatures, traffic cop, notes...
SysAid
It features ticket management, ITIL package, flexibility, knowledge base, self-service portal, automation, asset inventory, remote...
TeamSupport
It features customer management, ticket management, products and inventory, collaboration, integrations, customer self-service, reporting and...
Gorgias Review and Overview
Gorgias allows you to connect all your support channels, including the chat, email, and messenger. It enables you to manage all of them from a single place.
Support channels and autoresponders
It does not matter that the ticket is coming from which channel because all of them get the same treatment procedure. You can set up autoresponders with the help of Gorgias. These responders take care of the repetitive queries and allow you to focus on quality customer support. The software automatically sorts out the tickets and assign them to you. You can also build a personalized message by combining the data with the rules.
Helpdesk feature
Gorgias makes use of the tags to sort the tickets. The software also manages the situation that the team member does not get duplicate work. The tickets can be handled directly by making use of the internal notes. The Gorgias software keeps the conversations of a particular customer in one place regardless of the channel it came from. It also stores information about the customer. You can also edit the orders and customer accounts
Performance
The working of the campaigns and the option of live chat with a customer increases the chance of improved sales and revenue. It allows you to create such a message template that contains information about the customer. The creation of such a template will eliminate the need for copy and paste. It also allows you to send feedback survey forms to the customers. You can measure the performance by measuring the response time, satisfaction score, and resolution time. You can also measure the impact of the chat on sales. To motivate the team members, you can give rewards to them for their outstanding performance.
Integrations
Gorgias has integrated many useful apps. The list includes Shopify, Magneto, NetSuite, eBay, etc. The integration enhances your reach and allows your customers to use the app with which they feel comfortable.
Company Information
Company Name: Gorgias
Founded in: 2015