SupportBee
SupportBee is a help desk and customer support software designed to manage your customer support email easily. It features effective ticket states, auto-refreshing lists, HTML email rendering, labels for easy categorization, forwarding and CC for tickets, agent signature, keyboard shortcuts, unlimited agents, and more. There are four pricing options available: Startup, Small, Medium, and Large.
Top SupportBee Alternatives
- Freshdesk
- Zendesk
- Groove
- Qminder
- Issuetrak
- Desk.com
- Casengo
- Mojo Helpdesk
- UVdesk
- HelpSpot
- Vision Helpdesk
- Tender Support
- Parature
- SmarterTrack
- Rhino Support
Top SupportBee Alternatives and Overview
Freshdesk
Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.
Zendesk
Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.
Groove
Groove is a simple online help desk software that helps to provide personal support for your customers.
Qminder
Qminder is a cloud-based queue management system to facilitate service clients better manage their waiting queues.
Issuetrak
IssueTrak is a help desk support software with scalability that meets any business needs.
Desk.com
Desk.com is a help desk support ticket software designed for growing businesses.
Casengo
It features multi-channel customer service, multi-brand support, easy email management, customer history, help desk ticketing...
Mojo Helpdesk
It features all-in-one help desk, ticket management, information security, automations, email integration, Google Apps, branding...
UVdesk
It helps all types of businesses that provide effective support to their customers...
HelpSpot
It features email management, real-time help desk reporting, powerful request management, customer self-service portal, developer...
Vision Helpdesk
Recently VIsion Helpdesk has got Pink Certification for its problem management, change management and incident...
Tender Support
It features email support, knowledge base, community forums, canned replies, single sign-on, advanced reports, dedicated...
Parature
It provides various advantages, including 100% cloud, quick deployment, mobile and social platforms, easy scalability...
SmarterTrack
SmarterTrack, a help desk software designed by SmarterTools to provide unparalleled customer service to its...
Rhino Support
It features instant live chat, unlimited agents, single site manager, fully-brandable platform, API integration, automatic...
SupportBee Review and Overview
Supportbee ticket system offers teams to prioritize, organize, and collaborate on customer support e-mails. Customer support software plays a huge role in delivering the best service through collaboration.
Designed to collaborate
The communication between members and teams can happen outside the tool if there is no collaboration. The e-mail ticketing software is effortless to set up and simple to use; there is nothing much to learn. Hence team members will not find this complex to get used to it. It is designed for the latest collaboration workfare.
Shared inbox
The shared inbox features are built for seamless and effective e-mail collaboration. New tickets will be displayed within a minute of receiving customer e-mail. It is lightning fast the screen automatically updates without giving a chance for a manual refresh. The workflow is simple, and tickets are generalized as read, unread, and archived. If a mail needs immediate attention, then it is communicated in a shared inbox. Users can also save a draft and request a review.
Powerful setup
Advanced text editor helps to create a standard content which can be organized to articles under different categorized. The search engine is packed with knowledge base software that has robust search functionality. This engine is the heart of content discovery. Users can manage documentation for multiple sites with a single user, and the Knowledgebase articles can be linked with the snippets' search bar. It enables users to upload PDF, Ebooks, and videos.
Client portal
The client portal empowers customers and teams to have a frictionless experience. Customers need not remember their e-mail and password to reaccess the information. The portal can access the private links that will be shared in the replies. It enables a bird's eye view of all their tickets. The ability to send new tickets and reply to existing tickets is given. The user has complete access to the customer portal.
Company Information
Company Name: SupportBee Inc.
Company Address: #7, First Floor, 16th Main, R K Layout, Padmanabha Nagar, Bangalore, India
Founded in: 2010
Top Features
- Simple and Effective Ticket States
- Auto-refreshing Lists
- HTML Email Rendering
- Labels Categorization
- Forwarding Tickets
- Agent Signatures
- See Trends
- Drill Down Details
- Reports API
- Extend and Customization
- Insightful Reports
- Easy Automation
- Painless Collaboration
- Public Uptime Records
- Easy Data Export
- World Class Infrastructure
- Safe and Secure