Helprace
Helprace is a help desk software that is purchased by business firms and companies from various industries, such as real estate and blockchain industries. This software is purchased by organizations to empower the firm's support team in delivering extraordinary customer service and even boost the productivity of the team. The suite of customer service solutions provides the capability to develop a complete knowledge base that brings together important articles and documents which is often required by the customers which in turn helps the support team by minimizing the number of e-mails and tickets they handle.
Top Helprace Alternatives
- Freshdesk
- Zendesk
- Groove
- Casengo
- Mojo Helpdesk
- UVdesk
- SupportBee
- HelpSpot
- Vision Helpdesk
- Tender Support
- Parature
- SmarterTrack
- Rhino Support
- H2Desk
- ProProfs Help Desk
Top Helprace Alternatives and Overview
Freshdesk
Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.
Zendesk
Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.
Groove
Groove is a simple online help desk software that helps to provide personal support for your customers.
Casengo
Casengo is a customer service software that helps to keep your customers happy.
Mojo Helpdesk
Mojo Helpdesk is a simple help desk software that helps you to stay productive and organized.
UVdesk
UVdesk is a comprehensive cloud-hosted help desk and ticketing software that simplifies customer access to product support.
SupportBee
It features effective ticket states, auto-refreshing lists, HTML email rendering, labels for easy categorization, forwarding...
HelpSpot
It features email management, real-time help desk reporting, powerful request management, customer self-service portal, developer...
Vision Helpdesk
Recently VIsion Helpdesk has got Pink Certification for its problem management, change management and incident...
Tender Support
It features email support, knowledge base, community forums, canned replies, single sign-on, advanced reports, dedicated...
Parature
It provides various advantages, including 100% cloud, quick deployment, mobile and social platforms, easy scalability...
SmarterTrack
SmarterTrack, a help desk software designed by SmarterTools to provide unparalleled customer service to its...
Rhino Support
It features instant live chat, unlimited agents, single site manager, fully-brandable platform, API integration, automatic...
H2Desk
It features custom ticket fields, automatic email-to-ticket conversion, personalized dashboard statistics, scheduled tickets, automatically assign...
ProProfs Help Desk
Our help desk ticketing system is powered by collaborative email...
Helprace Review and Overview
Helprace is an excellent customer service software that allows companies to track, control, and form conversations with their customers. It is an essential software for small businesses, startups, and enterprises. With the help of Helprace REST API, users can combine their helpdesk with their website or app.
How does helprace work?
Helprace provides a notable method of ticketing help desk to manage emails for the users, which grants customer society to the companies. The user's feedback is divided into four channels: questions, ideas, problems, and praise for a better-organized workspace, which will result in the desegregation of direct interaction and self-service support.
What does Helpdesk provide?
Helprace considers Customers Satisfaction as the utmost objective, so helprace incorporates multiples tools together, including tickets, customer community, feedback, documents, and knowledge base for notable customer service. To work more efficiently and to reduce the workload helprace provides ticket activity, email signature technology, ticket assignments, custom fields, auto-replies, multiple inboxes, and so on. Helprace supports reporting tools, which are used by the users to know the insight about response times, the busiest time of day, resolution time, and customer satisfaction. Helprace also owns features, which include spam filtering, tagging, WYSIWYG Editor, and localization.
Use of four-channel and WYSIWYG Editor:
Four-channel is a collection of feedback, which is been divided accordingly. Four-channel consists of feedback technology and community of customer voting, questions and answers, internal communities, and user feedback. WYSIWYG Editor is an essential editing tool provided by Helprace for users to edit articles, tickets, and topics.
What are the security features of the Helprace?
Helprace provides very safe security features which include single sign-on, plus PCI compliance (LEVEL 1), HIPAA compliance, social sign-in, and SSL encryption. Helprace is the utmost trustable software for the users.
Company Information
Company Name: Helprace