SmarterTrack
SmarterTools is committed to increasing efficiency in the client servicing industry with their productivity tools. SmarterTrack, a help desk software designed by SmarterTools to provide unparalleled customer service to its clients. It is a full package of client servicing tools with centralized communication, improved ticketing mails, enhanced chat systems, and more at an affordable cost.
Top SmarterTrack Alternatives
- Freshdesk
- Zendesk
- Groove
- Casengo
- Mojo Helpdesk
- UVdesk
- SupportBee
- HelpSpot
- Vision Helpdesk
- Tender Support
- Parature
- Rhino Support
- Helprace
- H2Desk
- ProProfs Help Desk
Top SmarterTrack Alternatives and Overview
Freshdesk
Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.
Zendesk
Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.
Groove
Groove is a simple online help desk software that helps to provide personal support for your customers.
Casengo
Casengo is a customer service software that helps to keep your customers happy.
Mojo Helpdesk
Mojo Helpdesk is a simple help desk software that helps you to stay productive and organized.
UVdesk
UVdesk is a comprehensive cloud-hosted help desk and ticketing software that simplifies customer access to product support.
SupportBee
It features effective ticket states, auto-refreshing lists, HTML email rendering, labels for easy categorization, forwarding...
HelpSpot
It features email management, real-time help desk reporting, powerful request management, customer self-service portal, developer...
Vision Helpdesk
Recently VIsion Helpdesk has got Pink Certification for its problem management, change management and incident...
Tender Support
It features email support, knowledge base, community forums, canned replies, single sign-on, advanced reports, dedicated...
Parature
It provides various advantages, including 100% cloud, quick deployment, mobile and social platforms, easy scalability...
Rhino Support
It features instant live chat, unlimited agents, single site manager, fully-brandable platform, API integration, automatic...
Helprace
This software is purchased by organizations to empower the firm's support team in delivering extraordinary...
H2Desk
It features custom ticket fields, automatic email-to-ticket conversion, personalized dashboard statistics, scheduled tickets, automatically assign...
ProProfs Help Desk
Our help desk ticketing system is powered by collaborative email...
SmarterTrack Review and Overview
SmarterTrack is an on-platform and online hosted help desk software to increase overall productivity, assist employees, cut down costs, and merge all communications in a single platform. It also comes with an inbuilt chat system and email- to ticket logging feature. It centralizes logs of all phone, chat and email to facilitate transparency and faster processing of logged tickets.
Cool Email Tickets
Email ticketing is an extra feature picked up by smarter tools. It logs all the emails received as a serving ticket and tags emails based on the purpose. The tagged tickets can then be self-served or distributed to the specific department to resolve the tagged issue. SmarterTrack uses Ruby Rosin to distribute tickets among employees and employees also have an option to pick from a pool of tickets keys based on their comfort level.
As emails are ticketed, It can be tracked and always passed around with its history ensuring improved transparency for the employer to monitor the progress. It is integrated with a time management system to notify employees and maintain time and quality.
Live Chat
SmarterTrack's AI-powered inbuilt live chat can be integrated with websites and allows visitors to chat via the site. It disperses the chat support requests among employees based on their preferred language. It also has an inbuilt Google translator to translate texts. The managers can view the chats in real-time and keep track of the progress.
Community-based Guides
SmarterTrack lowers dependence on customer service with its searchable, SEO-friendly, and updatable resources about the product's usability. The articles, videos, and tutorials are easy to find and organized based on specific communities. Besides the wide knowledge base, SmarterTrack offers NEWS content to better inform the users about new product releases and updates.
Customer service is a tiresome, repetitive, and energy-draining but necessary but SmarterTrack makes the boring job easy and enjoyable for both Employers and Employees. Employers can review a detailed analysis of the effort put in by the employees and the employees can reduce their workload with efficient tools offered by SmarterTrack. Improved satisfaction for customers, enjoyable work for Employees and reduced cost for Employers make it a worthy competitor in the cold customer service industry.
Company Information
Company Name: SmarterTools
Founded in: 2003