HelpDesk
HelpDesk is a web-based ticketing platform that simplifies your group's work. You can utilize labeling, include private notes, allot tickets to explicit colleagues, and make canned responses with ease using HelpDesk. To guarantee the highest level of security, the platform encrypts your information with SSL protocol. HelpDesk is intended to save your operators time and empower them to offer the best service to all the customers. Visit the official website to know more about the features and pricing.
Top HelpDesk Alternatives
- Freshdesk
- Zendesk
- Groove
- Spiceworks
- Kayako
- Track-it
- Gorgias
- osTicket
- JitBit
- Kustomer
- HappyFox
- Gladly
- Help Scout
- SysAid
- TeamSupport
Top HelpDesk Alternatives and Overview
Freshdesk
Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.
Zendesk
Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.
Groove
Groove is a simple online help desk software that helps to provide personal support for your customers.
Spiceworks
Spiceworks is an IT help desk software that helps to solve your internal IT issues quickly.
Kayako
Kayako is a customer support and live chat software that allows you to keep all customer conversations in one platform: email, live chat, web, and phone.
Track-it
Track-It Is an affordable and reliable help desk software, with asset management control.
Gorgias
This software helps the support agents available at any organization to become advisors for the...
osTicket
It features custom text fields, rich-text HTML, ticket filters, help topics, agent collision avoidance, assign...
JitBit
It features unlimited agents, storage space for attachments, SSL connection, your own domain name, FTP...
Kustomer
Its streamlined interface and treasure trove of features make it a valuable resource for companies...
HappyFox
It features ticket categories, attachment store, import contacts, canned actions, agent collisions, self-service knowledge base...
Help Scout
It features unlimited mailboxes, workflows, merge conversations, tags, saved replies, email signatures, traffic cop, notes...
SysAid
It features ticket management, ITIL package, flexibility, knowledge base, self-service portal, automation, asset inventory, remote...
TeamSupport
It features customer management, ticket management, products and inventory, collaboration, integrations, customer self-service, reporting and...
HelpDesk Review and Overview
HelpDesk is a cloud-based ticketing solution offering versatile tools to build client assistance portal, online communities, and knowledge base. The platform provides adaptable live chat features, front-end portal, and integrations with applications like Google Analytics and Salesforce. HelpDesk is utilized across a wide range of vertical markets, including government, technology, media, retail, and much more by small and medium-sized organizations.
HelpDesk's online customer portal encourages support operators to monitor tickets and manage their status. Clients can go through existing tickets to discover answers from inquiries like their inquiry, and if not fulfilled, clients can raise their tickets in the web-portal. HelpDesk likewise offers branding of support pages with themes, business logos, and brand images. Start with the free trial version today!
Knowledge Base
HelpDesk permits organizations to construct a knowledge base to address probably the most prominent and repetitive inquiries, with the goal that clients can go through the basic set of questions asked by others. This helps operators to focus on complex queries raised by users. Utilizing HelpDesk, organizations can likewise set up an online network where their clients can post inquiries and answer on ongoing conversation threads.
Customization
Each organization ought to have a unique style and voice. Customize your HelpDesk to improve your brand recognition. Build trust and ensure you always answer utilizing your organization's domain name. It shows that your brand is dependable and that you care about your clients. Respond quickly to clients' inquiries, get the best reviews, and make a customer happy. Look HelpDesk customized reports to get an overview of your present and past outcomes.
Simple Collaboration
Teamwork is at the core of efficient client service. Use Viewer accounts to offer access to HelpDesk to everyone in your organization for free. Collaborate utilizing private notes, various mailboxes, and automated assignment rules. Let HelpDesk do a portion of your work for you. Automate tedious undertakings and improve your response time. Save time and complete your daily plan faster.
Company Information
Company Name: LiveChat
Founded in: 2002