UVdesk
UVdesk is a comprehensive cloud-hosted help desk and ticketing software that simplifies customer access to product support. It helps all types of businesses that provide effective support to their customers. With the help of UVdesk, Emails are automatically converted into tickets, and support agents are allowed to respond to them promptly.
Top UVdesk Alternatives
- Freshdesk
- Zendesk
- Groove
- Deskpro
- Qminder
- Issuetrak
- Desk.com
- Casengo
- Mojo Helpdesk
- SupportBee
- HelpSpot
- Vision Helpdesk
- Tender Support
- Parature
- SmarterTrack
Top UVdesk Alternatives and Overview
Freshdesk
Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.
Zendesk
Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.
Groove
Groove is a simple online help desk software that helps to provide personal support for your customers.
Qminder
Qminder is a cloud-based queue management system to facilitate service clients better manage their waiting queues.
Issuetrak
IssueTrak is a help desk support software with scalability that meets any business needs.
Desk.com
It features case management, multi-channel support, mobile app, self-service support, Desk Connect, open CTI, advanced...
Casengo
It features multi-channel customer service, multi-brand support, easy email management, customer history, help desk ticketing...
Mojo Helpdesk
It features all-in-one help desk, ticket management, information security, automations, email integration, Google Apps, branding...
SupportBee
It features effective ticket states, auto-refreshing lists, HTML email rendering, labels for easy categorization, forwarding...
HelpSpot
It features email management, real-time help desk reporting, powerful request management, customer self-service portal, developer...
Vision Helpdesk
Recently VIsion Helpdesk has got Pink Certification for its problem management, change management and incident...
Tender Support
It features email support, knowledge base, community forums, canned replies, single sign-on, advanced reports, dedicated...
Parature
It provides various advantages, including 100% cloud, quick deployment, mobile and social platforms, easy scalability...
SmarterTrack
SmarterTrack, a help desk software designed by SmarterTools to provide unparalleled customer service to its...
UVdesk Review and Overview
UVdesk comes under the top 100 Customer Support and Help Desk Software products. UVdesk enables the agents to provide top class support to their customers. This software is the combination of functionalities of ticket management and customer management solutions.
It is also difficult to know about the agent’s performance. With the help of the UVdesk agent’s functioning and performance, reports are also created. These Key performance indicators contain the number of tickets handled by the support agents, time taken by them to reply to any query, customer response, and more. UVdesk helpdesk provides a unique experience to their customers.
Upsides of UVdesk
UVdesk is a helpful tool for online business organizations having 500-1000 customer queries daily. It is difficult to reply to 500 queries daily for a site owner. The chances of losing customer increases, in case if they don’t get revert within the stipulated time. UVdesk is the only solution to solve this problem. UVdesk allows users to make FAQ pages for customers. UVdesk also includes a live chat feature for support agents and users. The colors and layout of the Helpdesk system can be customized without IT expertise involvement.
UVdesk’s data import is ace-in -hole feature by which users can import their data from multiple helpdesk systems in case of emergencies. The “data import” feature allows the users to save their valuable time when the user has a large amount of data, and they want to switch from one helpdesk to another helpdesk. UVdesk has also implemented Social Media Integration feature -Facebook and Twitter Integration app that converts all posts, comments, and tweets into tickets. By Facebook integration, all the comments are forwarded to the ticket system of the company.
Similarly, Tweets of the users are forwarded to the ticket system and all the tweets can be replied without the need to login to the account.
Customers can make any query or ask any question about the delay in the product’s delivery, which was ordered from an online eCommerce portal by them. The eCommerce app Integration feature of UVdesk allows the users to fetch the order related details from the tickets.
Company Information
Company Name: WebKul