Zoho Support
Zoho Support is an online customer support solution and help desk software that helps you to focus more on your customer’s happiness. It features scheduled report, cross department reports, contract management, custom ticket templates, role-based access control, cloud telephony, live chat support, re-branding, and more. There are three pricing options available: Free, Professional, and Enterprise.
Top Zoho Support Alternatives
- Freshdesk
- Zendesk
- Groove
- Gladly
- Help Scout
- SysAid
- TeamSupport
- Samanage
- LiveZilla
- Support.com
- HESK
- Reamaze
- Deskpro
- Qminder
- Issuetrak
Top Zoho Support Alternatives and Overview
Freshdesk
Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.
Zendesk
Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.
Groove
Groove is a simple online help desk software that helps to provide personal support for your customers.
Gladly
Gladly is helpdesk software that helps companies provide radically personalized customer service experience.
Help Scout
Help Scout is a support ticketing system that can be used by various industries: software business, online retailers, and online services.
SysAid
SysAid is a help desk software and ticketing system with one service deck.
TeamSupport
It features customer management, ticket management, products and inventory, collaboration, integrations, customer self-service, reporting and...
Samanage
It features service desk, ticket management, service catalog, self-service portal, problem management, change management, knowledge...
LiveZilla
It features live chats, ticket system and help desk, real-time visitor monitoring, mobile access, multi-website...
Support.com
Their team of dedicated tech experts are capable of troubleshooting issues instantly...
HESK
It features support ticket submission, staff communication, ticket status, settings management, CMDB, live chat, mobile...
Reamaze
It features embeddable snippets, multi-brand support, unlimited support emails, team presence, social media integration, reporting...
Deskpro
It features tickets and email, apps and API, live chat, knowledge base and portal, CRM...
Qminder
It helps companies digitize their queuing experience with its light-weight helpdesk software...
Issuetrak
It features workflow and task management, email notifications, organization and group filters, embedded images and...
Zoho Support Review and Overview
There are many reasons that led to the collapse of a start-up or any business, and that is poor customer service. No matter the technologies and innovations you own, without customer satisfaction your company will never succeed. Therefore, it is very important to take into consideration the quality of the service you offer to your customers.
Zoho Desk is the first website to come up with services for companies that focus on customers. Zoho Desk, owned by Zoho Corporation, is a help desk software that provides customer support insight.
What are the services offered by Zoho Desk?
Zoho Desk is a helpful companion for all businesses and companies. It is of great help for Agents, Managers, and Customers. Zoho Desk offers a wide variety of services for the betterment of customer experience.
One of the main services offered by Zoho Desk is Zia. Zia is an Artificial Intelligence system made to help and support the customer service department. Zia has many features like Zia Voice, Zia Ask, Auto-tag tickets, Sentiment Analysis, Zia Notifications, Zia Dashboard, Reply Assistant, and Zia Skill Builder.
Zoho Desk offers services to enhance Agent's productivity. This includes Work Modes, Response Editor, Teams, Mobility, CRM Integration, and Ticketing Efficiency. They also offer many other services.
Other services include Ticket Management, Self-service, Automation, Extensibility, etc.
Why should you choose Zoho Desk?
For better customer reaction and satisfaction, Zoho Desk could be your ultimate companion. They offer a variety of services at affordable prices. They are always up-to-date and have made use of the latest technologies in building their software. They are reliable and helps you in bringing out amazing results.
Company Information
Company Name: Zoho Corporation Pvt. Ltd.
Company Address: Zoho Corporation Private Limited DLF IT Park, Block 7, Ground floor, No. 1/124, Shivaji Garden,, Chennai, India
Founded in: 1996
Top Features
- Zoho BugTracker Integration
- Cloud Telephony
- Live Chat Support
- Multi-channel Support
- Advanced SLA
- Zoho CRM Integration
- Cloud Telephony
- Knowledge Base
- Community Forums
- Customizable Web Portal
- Re-Branding
- Domain Mapping
- Priority SLAs
- Contract Management
- Custom Ticket Templates
- Role Based Access Control
- Helpdesk Automations
- Multi-department Management
- Customer Happiness Ratings
- E-mail Inbox and Web-form
- Custom Feilds
- Scheduled Reports
- Cross Department Reports
- Advanced Dashboard Reports
- Basic Reports