Zoho Support

Zoho Support

By: Zoho Corporation Pvt. Ltd.

Zoho Support is an online customer support solution and help desk software that helps you to focus more on your customer’s happiness. It features scheduled report, cross department reports, contract management, custom ticket templates, role-based access control, cloud telephony, live chat support, re-branding, and more. There are three pricing options available: Free, Professional, and Enterprise.

From: India Web Visibility: 73.5%
Top Zoho Support Alternatives
  • Freshdesk
  • Zendesk
  • Groove
  • Gladly
  • Help Scout
  • SysAid
  • TeamSupport
  • Samanage
  • LiveZilla
  • Support.com
  • HESK
  • Reamaze
  • Deskpro
  • Qminder
  • Issuetrak
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Top Zoho Support Alternatives and Overview

1

Freshdesk

Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.

By: Freshdesk Inc. From USA
Based on 195 Votes
2

Zendesk

Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.

By: Zendesk, Inc From USA
Based on 180 Votes
3

Groove

Groove is a simple online help desk software that helps to provide personal support for your customers.

By: Groove Networks, LLC. From USA
Based on 9 Votes
4

Gladly

Gladly is helpdesk software that helps companies provide radically personalized customer service experience.

By: Gladly
Based on 6 Votes
5

Help Scout

Help Scout is a support ticketing system that can be used by various industries: software business, online retailers, and online services.

By: Brightwurks, Inc. From USA
Based on 17 Votes
6

SysAid

SysAid is a help desk software and ticketing system with one service deck.

By: SysAid Technologies Ltd. From USA
Based on 20 Votes
7

TeamSupport

It features customer management, ticket management, products and inventory, collaboration, integrations, customer self-service, reporting and...

By: Teamsupport LLC From USA
Based on 67 Votes
8

Samanage

It features service desk, ticket management, service catalog, self-service portal, problem management, change management, knowledge...

By: Samanage Ltd. From USA
9

LiveZilla

It features live chats, ticket system and help desk, real-time visitor monitoring, mobile access, multi-website...

By: LiveZilla GmbH From Germany
Based on 14 Votes
10

Support.com

Their team of dedicated tech experts are capable of troubleshooting issues instantly...

By: Support.com
Based on 3 Votes
11

HESK

It features support ticket submission, staff communication, ticket status, settings management, CMDB, live chat, mobile...

By: Klemen Stirn s.p. From Slovenia
Based on 2 Votes
12

Reamaze

It features embeddable snippets, multi-brand support, unlimited support emails, team presence, social media integration, reporting...

By: Lantirn Incorporated From USA
Based on 9 Votes
13

Deskpro

It features tickets and email, apps and API, live chat, knowledge base and portal, CRM...

By: DeskPRO Ltd. From UK
Based on 31 Votes
14

Qminder

It helps companies digitize their queuing experience with its light-weight helpdesk software...

By: Qminder
Based on 20 Votes
15

Issuetrak

It features workflow and task management, email notifications, organization and group filters, embedded images and...

By: IssueTrak, Inc. From USA
Based on 16 Votes

Zoho Support Review and Overview

There are many reasons that led to the collapse of a start-up or any business, and that is poor customer service. No matter the technologies and innovations you own, without customer satisfaction your company will never succeed. Therefore, it is very important to take into consideration the quality of the service you offer to your customers.

Zoho Desk is the first website to come up with services for companies that focus on customers. Zoho Desk, owned by Zoho Corporation, is a help desk software that provides customer support insight. 

What are the services offered by Zoho Desk?

Zoho Desk is a helpful companion for all businesses and companies. It is of great help for Agents, Managers, and Customers. Zoho Desk offers a wide variety of services for the betterment of customer experience. 

One of the main services offered by Zoho Desk is Zia. Zia is an Artificial Intelligence system made to help and support the customer service department. Zia has many features like Zia Voice, Zia Ask, Auto-tag tickets, Sentiment Analysis, Zia Notifications, Zia Dashboard, Reply Assistant, and Zia Skill Builder. 

Zoho Desk offers services to enhance Agent's productivity. This includes Work Modes, Response Editor, Teams, Mobility, CRM Integration, and Ticketing Efficiency. They also offer many other services.

Other services include Ticket Management, Self-service, Automation, Extensibility, etc. 

Why should you choose Zoho Desk?

For better customer reaction and satisfaction, Zoho Desk could be your ultimate companion. They offer a variety of services at affordable prices. They are always up-to-date and have made use of the latest technologies in building their software. They are reliable and helps you in bringing out amazing results. 

Company Information

Company Name: Zoho Corporation Pvt. Ltd.

Company Address: Zoho Corporation Private Limited DLF IT Park, Block 7, Ground floor, No. 1/124, Shivaji Garden,, Chennai, India

Founded in: 1996

Top Features

Core Features
  • Zoho BugTracker Integration
  • Cloud Telephony
  • Live Chat Support
  • Multi-channel Support
  • Advanced SLA
  • Zoho CRM Integration
  • Cloud Telephony
  • Knowledge Base
  • Community Forums
  • Customizable Web Portal
  • Re-Branding
  • Domain Mapping
  • Priority SLAs
Tickets
  • Contract Management
  • Custom Ticket Templates
  • Role Based Access Control
  • Helpdesk Automations
  • Multi-department Management
  • Customer Happiness Ratings
  • E-mail Inbox and Web-form
  • Custom Feilds
Reports
  • Scheduled Reports
  • Cross Department Reports
  • Advanced Dashboard Reports
  • Basic Reports