Top JivoChat Alternatives and Overview

Customer support is an important cogwheel in the sales value chain. It plays an important role in the customer life cycle and hence is immensely important to businesses and organizations. The modern-day customer expects the business to present across various channels like social media, web, chat, and phone. Also, it has been found that a chunk of these customers prefer chat support over other mediums. There are quite a few reasons for this. For one the medium is fast and effective. Additionally, unlike phone support, the aggrieved customer can directly reach the customer care executive without having to wait in a queue. Therefore, most businesses today have a chat support medium available and they establish this using the services of a business messenger.

What is Jivochat?

Jivochat is one of the leading live chat business messengers available in the marketplace. It has received a strong rating of 4.7 on the Appstore and is very popular among users. In addition to offering chat support, it also offers other options such as call back and social media integrations. Using the platform customers can reach customer support teams on different social media channels like Facebook and Telegram. It also gives customers the option to connect through e-mail.

Additional options on offer

Additionally, the callback feature offers options that let the business connect with the customer in thirty seconds or less. The platform also has several other features like CRM integration, typing insight, service quality ratings, and offline lead generator among others. The basic version of the platform is freely available for use and even the professional version comes with an introductory trial period of fourteen days. The professional version comes with some additional features such as real-time visitor monitoring, service quality ratings, and translator services. Also, the platform complies with all mandatory data protection rules and regulations like the GDPR which ensures the safety and security of customer data.

Company Name: JivoSite, Inc.

Company Address: 525 W. Remington Drive, Sunnyvale, CA, USA

Founded in: 2012