Kustomer
Kustomer is a helpdesk management software, which falls under the broad category of CRM platforms. Its streamlined interface and treasure trove of features make it a valuable resource for companies that make it a priority to deliver only the best service to their customers and turn simple leads into lifelong, loyal consumers. Additionally, it has the capability to handle a cumbersome workflow easily, which is the prevalent case for product-based companies trying to expand beyond their horizons.
Top Kustomer Alternatives
- Freshdesk
- Zendesk
- Groove
- Spiceworks
- Kayako
- Track-it
- Gorgias
- osTicket
- JitBit
- HappyFox
- Gladly
- Help Scout
- SysAid
- TeamSupport
- Samanage
Top Kustomer Alternatives and Overview
Freshdesk
Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.
Zendesk
Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.
Groove
Groove is a simple online help desk software that helps to provide personal support for your customers.
Spiceworks
Spiceworks is an IT help desk software that helps to solve your internal IT issues quickly.
Kayako
Kayako is a customer support and live chat software that allows you to keep all customer conversations in one platform: email, live chat, web, and phone.
Track-it
Track-It Is an affordable and reliable help desk software, with asset management control.
Gorgias
This software helps the support agents available at any organization to become advisors for the...
osTicket
It features custom text fields, rich-text HTML, ticket filters, help topics, agent collision avoidance, assign...
JitBit
It features unlimited agents, storage space for attachments, SSL connection, your own domain name, FTP...
HappyFox
It features ticket categories, attachment store, import contacts, canned actions, agent collisions, self-service knowledge base...
Help Scout
It features unlimited mailboxes, workflows, merge conversations, tags, saved replies, email signatures, traffic cop, notes...
SysAid
It features ticket management, ITIL package, flexibility, knowledge base, self-service portal, automation, asset inventory, remote...
TeamSupport
It features customer management, ticket management, products and inventory, collaboration, integrations, customer self-service, reporting and...
Samanage
It features service desk, ticket management, service catalog, self-service portal, problem management, change management, knowledge...
Kustomer Review and Overview
Providing excellent customer service should always be the priority of a company. It is especially true for product-based or service-based companies, which have to deal with customers on a regular basis. A single interruption in the complaint and resolution workflow can not only halt the entire process, but multiple such offenses can also tarnish the reputation of the company. Kustomer is a platform that offers a multifaceted approach to companies regarding their customer service. Its services scale itself according to the problem so that the service is always relevant.
Self-help is the best help, even in customer service
A customer would want nothing more than to get their issues resolved in a jiffy, no matter who does it. Adopting this philosophy properly can take companies a long way. Kustomer's self-help module takes an innovative twist to facilitate this. Using extensive AI-based automation, companies can easily manage some of their more straightforward queries in a manner that is quick and efficient, by providing their customers with a relevant solution from a curated database consisting of the solution of thousands of frequent customer complaints. It not only drastically reduces the rates of escalation but also ensures quick service.
CRM solutions that touch upon every aspect of customer service
Kustomer CRM is built to facilitate versatility in customer communication and interaction. Since providing excellent customer experience is a vital part of customer relationships, the CRM is designed to take a customer-first approach and process communications in a single workflow, eliminating extra costs. Kustomer's CRM also is very light on resources, making it viable even on mobile devices and allowing professionals to interact with the customers in any place. Another primary focus of a CRM platform is integration, which Kustomer provides adequately owing to its open nature.
Communications that feels natural and friendly
Every communication that goes through the Kustomer platform is relevant, professional, and engaging. This is partly because the professional communicating with the customer is always provided with relevant data, and partly since an AI element takes over during specific monotonous tasks.
Company Information
Company Name: Kustomer
Founded in: 2015