Top Helpshift Alternatives and Overview

The roots of success and growth of any business to a consumer-based company depends a great deal on custom satisfaction (CSAT). In this age of advancing technology, applying outdated, traditional methods might result in a significant loss of customers.

Customers value their time very much. By combining the power of customer care service and auto-responding bots in a single digital platform, fast resolution of their problems can be assured. This would thus lead to a dramatic rise in CSAT. An improved CSAT value is an indication of a significant reduction in expenses on customer support.

Superior delivery of customer care service

Helpshift Web Messaging instantly replies to queries placed by customers. It gives them the freedom to respond and return to conversations at their own convenient time. Live chat is not liked by many customers as it pressurizes them to start over again with their issues and consumes their valuable time.

Replacing live chat with Web Messaging has resulted in CSAT value escalation. With Helpshift Email, your customers can benefit from various useful articles. Helpshift live chat is integrated with Helpshift Web Messaging thus ensuring that customers will receive responses almost immediately. Helpshift easily integrates with other third-party apps, thus ensuring an interrupting workflow.

AI-powered self-service system

We train our bots with advanced machine learning algorithms so that your customers get solutions to their common queries. With Helpshift, you can now host knowledge articles in mobile applications.

Since a large number of queries are made through smartphones, a standard help centre on smartphones can help resolve most of the issues faced by customers. By training the AI-powered bot with customer queries, and blending data collected from various platforms, Helpshift helps you in building a more sophisticated bot.

Company Name: Helpshift Inc.

Company Address: 369 Pine Street, Suite 208, San Francisco, CA, USA

Founded in: 2011