Samanage

Samanage

By: Samanage Ltd.

Samanage is a cloud-based help desk and IT asset management software that helps you to provide faster service to your customers. It features service desk, ticket management, service catalog, self-service portal, problem management, change management, knowledge base, asset management, hardware inventory, and more. The price for the software can be requested directly to the company.

From: USA Web Visibility: 38.27%
Top Samanage Alternatives
  • Freshdesk
  • Zendesk
  • Groove
  • Kustomer
  • HappyFox
  • Gladly
  • Help Scout
  • SysAid
  • TeamSupport
  • LiveZilla
  • Zoho Support
  • Support.com
  • HESK
  • Reamaze
  • Deskpro
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Top Samanage Alternatives and Overview

1

Freshdesk

Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.

By: Freshdesk Inc. From USA
Based on 195 Votes
2

Zendesk

Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.

By: Zendesk, Inc From USA
Based on 180 Votes
3

Groove

Groove is a simple online help desk software that helps to provide personal support for your customers.

By: Groove Networks, LLC. From USA
Based on 9 Votes
4

Kustomer

Kustomer is a helpdesk management software, which falls under the broad category of CRM platforms.

By: Kustomer
Based on 24 Votes
5

HappyFox

HappyFox is a help desk, customer support, and support ticket software that helps you to provide exceptional support for your customers.

By: HappyFox Inc. From USA
Based on 11 Votes
6

Gladly

Gladly is helpdesk software that helps companies provide radically personalized customer service experience.

By: Gladly
Based on 6 Votes
7

Help Scout

It features unlimited mailboxes, workflows, merge conversations, tags, saved replies, email signatures, traffic cop, notes...

By: Brightwurks, Inc. From USA
Based on 17 Votes
8

SysAid

It features ticket management, ITIL package, flexibility, knowledge base, self-service portal, automation, asset inventory, remote...

By: SysAid Technologies Ltd. From USA
Based on 20 Votes
9

TeamSupport

It features customer management, ticket management, products and inventory, collaboration, integrations, customer self-service, reporting and...

By: Teamsupport LLC From USA
Based on 67 Votes
10

LiveZilla

It features live chats, ticket system and help desk, real-time visitor monitoring, mobile access, multi-website...

By: LiveZilla GmbH From Germany
Based on 14 Votes
11

Zoho Support

It features scheduled report, cross department reports, contract management, custom ticket templates, role-based access control...

By: Zoho Corporation Pvt. Ltd. From India
12

Support.com

Their team of dedicated tech experts are capable of troubleshooting issues instantly...

By: Support.com
Based on 3 Votes
13

HESK

It features support ticket submission, staff communication, ticket status, settings management, CMDB, live chat, mobile...

By: Klemen Stirn s.p. From Slovenia
Based on 2 Votes
14

Reamaze

It features embeddable snippets, multi-brand support, unlimited support emails, team presence, social media integration, reporting...

By: Lantirn Incorporated From USA
Based on 9 Votes
15

Deskpro

It features tickets and email, apps and API, live chat, knowledge base and portal, CRM...

By: DeskPRO Ltd. From UK
Based on 31 Votes

Samanage Review and Overview

Information Technology Service Management is a difficult task if you not have the proper software for complete management. Samanage has now joined SolarWinds and is being called SolarWinds service desk and provides the industry’s best service desk solution. It provides a complete solution for incident management, change management, asset management, problem management, reporting, discovery, service catalog knowledge base, and service portal as well.

Services offered by Samanage

Many types of solutions are offered by SolarWinds service desk that includes complete IT management package, departmental management facilities as well as complete industry coverage for financial as well as health care industries. SolarWinds is providing all kinds of ITIL and ITSM services, along with good customer service and the best software. It also provides facilities for the management of the inventories of computers and in auditing as well. The service desk services provided by SolarWinds and manage covers all the necessities and advanced level requirements of a service desk.

What more does it provide?

Solarwinds app also collaborated with different Google apps, Slack, Jira, Zendesk and GPR to provide you better services of complete service desk solutions. The high-quality level of automation provided by Samanage and SolarWind includes more than 150 different methods to implement this automation in your service platform. The software is also available for the complete management of separate departments, whether it is the information technology department or HR department or facilities management. 

These services are available for various automation and mobile platforms, documentation is also available. Due to the high-quality services that SolarWinds services provide, the number of customers who are migrating to SolarWinds has now the count in thousands. 

The bottom line for Samanage

No matter what kind of services that you need, whether it's a ticketing software, risk detection software, change or asset management, SolarWinds and Samanage service desk solution have got your back for all the requirements related to Information Technology Service Management. Since Samanage is a high-level quality service provider of service desk solution, it has managed to keep its reputation high in the market and has received thousands of great reviews from across different industries. they also received many awards for providing the best services to their customers. 

Company Information

Company Name: Samanage Ltd.

Company Address: 117 Edinburgh South Suite 100, Cary, NC, USA

Founded in: 2007

Top Features

Core Features
  • IT Service Desk
  • Problems and Changes
  • Service Catalog
  • Knowledge Base
  • Self-service Portal
  • SLA and SLM
  • IT Asset Management
  • Contracts and Licenses
  • License Compliance
  • Risk Detection
  • Mobile Application
  • Multi-lingual
  • Benchmarking
Helpdesk
  • Ticket Management
  • Integrated Assets
  • Reports and Dashboards
Reports
  • Asset Analysis
  • Purchase Information
  • Patterns and Trends
  • Alerts and Notifications
Customization
  • Customize Reports
  • Customize SLAs
  • Customize Fields
  • Customize Forms
  • Customize User Roles
  • Customize Service Catalog
  • Customize Categories
Integrations
  • Google Apps Integration
  • Zendesk Integration
  • JIRA Integration
  • LogMeln Integration
  • Network Scanning
  • Email Integration
  • Chatter Integration
  • CA Integration
  • REST API
  • Dropbox and Google Drive Integration