OmniTouch Contact Center
The OmniTouch Contact Center by Alcatel-Lucent Enterprise is a dependable solution tailored for contact centers handling inbound voice interactions, supporting up to 7,000 agents. It features automatic call distribution, advanced supervision tools, and real-time reporting capabilities, ensuring optimal customer service and streamlined operations for organizations of any size.
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Top OmniTouch Contact Center Features
- Scalable for 7
- 000 agents
- Automatic call distribution
- Real-time monitoring tools
- Historical reporting capabilities
- Deep integration with OmniPCX
- Lower total cost of ownership
- Multi-language support options
- User-friendly VoIP softphone
- Flexible on-premises cloud options
- Remote visual assistance for field workers
- Dispatch Console for high traffic
- Real-time business data display
- Easy communication service embedding
- CC Supervision module
- Operational monitoring solutions
- Enhanced team collaboration features
- Customizable cloud-based platform
- Call processing efficiency improvements
- First-time fix rate support
- Seamless call routing capabilities
