Ameyo
Ameyo provides contact center and call center software with an all-in-one customer interaction suite. It features remote system access, high availability, critical process duplication, converged network, rapid acceleration deployment, fault tolerance, duplicated communication path, and more. It can be applied in various industries, including financial services, eCommerce, real-estate, government, travel and hospitality, healthcare, and outsourcing.
Top Ameyo Alternatives
- RingCentral
- Aspect
- 8x8
- Five9
- Genesys
- Aircall
- LiveOps
- CrazyCall
- Vocalcom
- InContact
- Interactive Intelligence
- Avaya Aura
- 3CLogic
- Promero
- Talkdesk
Top Ameyo Alternatives and Overview
RingCentral
RingCentral Contact Center provides contact center solutions with a top-level cloud communication platform that helps to empower your customers and managers.
Aspect
Aspect provides contact and call center software solution, which helps to improve your customer engagement and optimize your workforce.
8x8
8x8 provides easy-to-use cloud call center software that helps to improve your customer interactions and agent productivity.
Five9
Five9 provides cloud-based contact center and call center software with CRM integrations.
Genesys
Genesys provides call center and omnichannel customer service contact solutions designed for any business.
Aircall
Aircall provides phone support software for any business, which can be used without any hardware installation.
LiveOps
It features instant scalability, multi-tenancy power, always-on availability, airtight security, secured contact center outsourcing, and...
CrazyCall
It allows to make and take calls directly from the browser, without the need of...
Vocalcom
It features configurable call recording, multiple dialing modes, dynamic routing, native CRM integrations, analytics and...
InContact
It features automatic call distribution, interactive voice response, workforce optimization and management, customer satisfaction surveys...
Interactive Intelligence
It features contact center reporting, unified communications, enterprise content management, interaction analyzer, process automation, interactive...
Avaya Aura
It features customer engagement, team engagement, fabric networking, engaging environment, communication and messaging, assistant experience...
3CLogic
It features skill-based routing, click to call, dynamic scripting, call recording and playback, multichannel communication...
Promero
It features self-service SMS platform, contact center anywhere, interactive intelligence, virtual call center, predictive dialer...
Talkdesk
It features call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent...
Ameyo Review and Overview
Ameyo is a customer experience management platform. It was founded in 2003 as Drishti Soft Solutions Pvt Ltd and was renamed in 2010 as Ameyo. It has bagged several awards and is a leading solution provider for mid-sized organizations and enterprises in areas of customer experience, case management, contact center and such.
Having been mentioned in the Gartner Magic Quadrant for three years 2015-2017 continuously is Ameyo's just one among the numerous notable achievements.
Omnichannel Ticketing
Ameyo has a helpdesk ticketing system to help with understanding and interacting with customers better. The features that come with this solution include a real-time chat portal, live call recording, and social media integration. A 360-degree customer mapping allows agents to track and view interactions and customer journeys across channels.
There is in addition a LITE ticket management system that allows quick closure of tickets of lower priority and complexity in a single step.
Embed SDK
Ameyo provides a business mobile app to ease contact with customers and the embedded SDK ensures app creators to tap into the robust features provided without needing extensive coding skills.
Automation
Automation of repetitive operations saves time and effective decision making of agents. Ameyo's Fusion CX provides Heat Map and Smart mode to sort and act on the tickets based on heat index and automated ticket distribution. Rules can be set on automation to trigger action on tickets based on SLA and priority. Different tickets with the same context and solution can be merged through the help desk automation software to ease the effort and eliminate the error.
Self Service
Ameyo's Knowledge Base Software allows customers to explore and arrive at a self-drawn conclusion without having to depend on customer service executives. AI used in Ameyo's Chatbot effortlessly handles common queries and any complex inquires are intelligently transferred to live agents.
Conclusion
Ameyo enhances CX by combining and automating front office interactions with the back-office workflow to produce a flawless and exceptional service to customers. Ameyo's technologically innovative platform empowers it to extend rapid development with swift response and quick turnarounds in any enterprise. Choosing the right contact center is vital for any agency as it not only acts as a support system but also is a steadfast professional marketing tool.
Ameyo checks all boxes on the list in deciding on such a center with a visible customer retentiveness graph over the years of its service and experience in the field.
Company Information
Company Name: ameyo.com
Company Address: B2/450, Spaze iTech Park, Sector-49, Sohna Road, Gurgaon, Haryana, India
Founded in: 2003
Top Features
- Hosted IVR
- Agent Assisted IVR
- Preview Dialer
- Parallel Predictive Dialer
- Progressive Dialer
- Voice Blast
- Virtual Queue Management
- Automatic Call Distributor
- CTI
- Voice Logger
- Screen Recorder
- Ameyo Omniqueue
- Social Interaction Manager
- Ameyo Chat
- Video Call Center
- Ameyo Wallboard
- Affluent Relationship Manager
- Workflow Designer
- Voice Enhancement
- Intelligent Outbound Dialling
- CRM Integration