Top InContact Alternatives and Overview

CXone is a call center software by NICE inContact that enhances the call center experience for organizations so that they can look after their customers. CXone works on cloud and provides the employers with various useful functions like Omnichannel Routing, optimizing the workforce, automation of possible functions, making decisions with the power of Artificial Intelligence, and getting an insight using Analytics.

Why to choose CXone?

CXone has been a top choice for quite a number of organizations over the years since its establishment. Few of the factors that make CXone stand out from other call centers are its reliability regarding uptime, flexibility in scaling, and the overall cost to maintain it. It provides 99.99% uptime and only charges customers as per their usage. Also, being an application that runs on open-cloud, it can be deployed and scaled quickly as per the requirements of any organization.

Other than these factors, CXone should also be considered for the indirect changes it brings as a result of its factors, which include improvement in the performance of agents or employees, increased customer satisfaction rate, and achieving the objectives at a faster rate.

CXone is the one your organization needs

CXone provides organizations with tools and features that are extremely beneficial for any business and help them in many ways. Starting with features, the Omnichannel routing is the most beneficial feature an organization can have in its call center software. It allows them to contact and route customers from any channel onto another channel without any issues and provide them a hassle-free and seamless experience so that their problems get solved faster.

Employees and agents interact day and night and burn the midnight oil to ensure that organizations stay on track for achieving their objectives. So it also becomes a duty of the organization to recognize their efforts and credit them accordingly. CXone helps in pointing out what reduces or enhances the impact. At the same time, interaction with employees and this information can be conveyed to them privately so that they work upon their skills in case of negative conversation and use the correct words from the positive part to improve the customer satisfaction rate.

The CXone Analytics is another helpful feature that helps organizations in making the best decisions to progress forward by providing them an insight into customer interaction through data plotted using detrimental metrics.

In all, CXone is the modern organization's call center software solution as it helps them in channeling, optimizing, and improving the workflow with the help of insightful analysis helps through a single cloud-based product.    

Company Name: inContact Inc.

Company Address: 7730 South Union Park Avenue, Suite 500, Salt Lake City, Utah, USA

Founded in: 1997