VICIdial
VICdial is an open-source, enterprise-level call center solution that fits perfectly in small as well as large-sized business organizations of various fields. It includes key features that include e-mail integration, call recording, outbound, and inbound calls, and call routing. ViCdial merges inbound as well as outbound calls with the incoming e-mails and webchat with the cloud-based interface.
Top VICIdial Alternatives
- Fenero
- TeleTech
- ContactMe
- FullContact
- NICE inContact
- CloudAgent
- JustCall
- Super Receptionist
- Genesys PureCloud
- Twilio Flex
- Freshcaller
- CallTools
- Plaxo
- Convoso
- CloudTalk
Top VICIdial Alternatives and Overview
ContactMe
ContactMe is a business contact management application used commonly by small businesses to manage contacts, track daily tasks, add contacts, and more.
FullContact
FullContact is contact management software that allows users to manage all their contacts in one place with automatic update.
NICE inContact
NICE inContact CXone is a call center software that uses intelligent omnichannel routing, automation, and AI to provide the best experience for call center employees.
CloudAgent
CloudAgent is an internet telephony provider software used by call centers and customer service centers to contact their customers.
JustCall
The number can be used to make calls via the internet, Skype, or smartphone app...
Super Receptionist
Super Receptionist comes with features such as unified management, automated call recording, and real-time analytics...
Genesys PureCloud
Its high degree of reliability enables these professionals to provide the best solution to every...
Freshcaller
It highlighted features are its cost-effectiveness, its scalability, its reliability, and its easy setup process...
CallTools
Technologies, such as predictive dialler and Interactive Voice Response (IVR), help to increase consumer footfall...
Plaxo
The application is compatible with all standard devices to be accessible anywhere, anytime...
VICIdial Review and Overview
ViCdial is a highly used, open-source contact center software that offers communication throng to every type of business organization. It includes various other features such as recording, lead previewing before calling, listening.
Perfect for all size of business organizations
ViCdial enables the sending of dropped calls to voice e-mail boxes and available agents, hold time estimation for inbound callers, multi-lingual support, etc. It offers seamless service san support through online or e-mail. Thousands of organizations, SMBS (small and medium businesses) all over the globe, use this widely-used popular contact center software. You can use this solution from social clubs to state banks.
Queue Prioritization and Skill-based routing
Send calls to the agents, who can handle them in a better way and make sure for it, with the queue prioritization and skill-based routing feature. ViCdial also enables agents to switch among handling the inbound and outbound calls when required.
Screen Agent
The contact agent feature, along with the unified screen agent, helps you in handling outbound and outbound phone calls, web chat sessions, and inbound calls without opening and changing multiple views and screens. It is an award-winning solution from technical publications and a group of experts that includes ITexpo, Sourceforge, etc.
Web-Phone feature
The webphone feature of VIcdial has embedded web-phone capabilities, which does not demand sophisticated configuration agents for performing operations. It is an utterly operational solution.
Personalized solution
You can personalize and make modifications so that they can fit best according to the requirements and workflows. It is an open-source solution; you can see the system how it works at the code-level.
Enjoy regular updates without any additional charges
Get the latest updated features and enjoy new things every time with VICdial. New features become automatically available to VIcdial users and clients. No need to pay extra cost for updating VICdial, you can update it whenever you want.
Company Information
Company Name: Vicidial Group
Founded in: 2007