Satmetrix
Satmetrix is a customer experience management platform that offers technology, data and expertise to manage and deliver successful customer experiences. It allows businesses to track and manage the customer experiences that can affect their business values and results. Satmetrix conducts various customer satisfaction surveys such as touchpoint survey, website survey, relationship survey, usage data, and more to gather reviews and feedback from the customer.
Top Satmetrix Alternatives
- NICE
- Delighted
- SMG
- AskNicely
- Vision Critical
- Avtex
- Doxim
- Intouch Insight
- Apptentive
- Mopinion
- Nicereply
- Feedier
- iperceptions
- MyFeelBack
- PeopleMetrics
Top Satmetrix Alternatives and Overview
NICE
Nice customer experience management suite is designed to help companies deliver flawless, consistent, reliable and personalized customer experience to all their customers.
Delighted
Delighted is the quickest and most effortless approach to accumulate real-time, noteworthy feedback from your clients, representatives, accomplices, and merchants.
SMG
SMG’s CEM is an online customer experience management platform that utilizes sophisticated technologies and automated learning mechanisms to generate insights about customer needs that would otherwise be less comprehensive and require a lot more time and effort if done manually.
AskNicely
AskNicely is a feedback management system that allows a business to collect and analyze real-time feedback from the customers.
Vision Critical
Vision Critical is an advanced enterprise feedback management software that provides an in-depth insight into the feedback provided by the customers.
Avtex
Avtex customer journey mapping and experience solutions provide companies a unique platform to facilitate point-to-point interaction and tracking of customers.
Doxim
It offers many services, including client onboarding, relationship management, campaign management, statements & reporting, loans...
Intouch Insight
surveys, mobile checklists, mystery shopping, operational audits, social media, and call centers, and rapidly integrates...
Apptentive
It maximizes the number of responses obtained by customizing surveys based on the activity of...
Mopinion
With this tool you can build, customise and configure feedback forms using a step-by-step form...
Nicereply
It also analyzes what users like the most with the help of their precise surveys...
Feedier
Feedier makes taking feeding more appealing and fun, making it profoundly interactive for the users...
iperceptions
It features advanced collections and analysis, custom questions, white labeling, custom surveys, survey embed, industry-specific...
MyFeelBack
The questions asked frequently while requesting feedback are generalized and repetitive in most cases, but...
PeopleMetrics
The software is used to build a culture where decisions are made based on customer...
Satmetrix Review and Overview
NICE Satmetrix is a software which focuses on personalizing customer’s relationship with a company around the customer’s needs and desires. Satmetrix systems operate as a subsidiary of NICE hence the name NICE Satmetrix. Want to give your customer's the best experience? then this is where we come and help you build a strong relationship with your customers.
WHAT DOES THIS SOFTWARE DO?
For any business to run, customers are the driving force. Hence, the success of any business is directly proportional to customer satisfaction. How do you find out if your customers are happy or not? NICE Satmetrix helps you find out how. Surveys, Direct and Indirect feedback is collected from the customers and by that you will get to know if your brand stands out of the crowd or not.
With the latest cutting-edge technologies being used, you can find out what exactly your customers are looking for which helps you deliver better to your customers who then might make your brand as their priority every single time and recommend you as well.
NICE Satmetrix provides the best Customer Experience and not just customer service. To deliver your best, you need to understand your customers well. Hence, for a better product, every department of your business has to play a major role and we help in diving into all the fundamentals of your business and make your business better and customers satisfied.
CONCLUSION
Customers are the catalysts for any business and we make their experience with you to be a remarkable one. With various features, you can understand your business and customers well and drive further into making a better experience for your customers with better delivery. With NICE Satmetrix, you can increase business performance, revenue and also the number of customers over time. With regular reports, surveys, smart analytics and feedback from your customers you can also outperform your competitors and be the best.
Company Information
Company Name: Satmetrix Systems, Inc.
Company Address: 3 Twin Dolphin Drive, Suite 225, Redwood City, CA, USA
Founded in: 1997
Top Features
- CEM Program Operationalization
- New Customer Insight
- Leverage Built-In Expertise
- Customer Graph
- Sharing Insights
- Follow-up Actions Collaboration
- Adding Comments & Explanations
- Real-time Alerts & Notifications
- Identifying Root Cause
- Identifying Action Drivers
- Brand Loyalty Measurement
- Sharing Data-Driven Insights
- Data-Driven Insights Collaboration
- Customer Data Reporting
- Text Analytics
- Comment Streams
- Actionable Insights
- Sentiment Analysis
- Monitoring Unstructured Data
- Preferences & Satisfaction Levels