Thunderhead
Thunderhead offers intuitive SaaS customer experience management solutions to help business live in harmony with their customers by realizing the true potential and benefits of healthy customer engagement. It allows companies to gather valuable customer experiences from mobile, web, contact centers and high streets, analyze them and use them to improve customer satisfaction rate. In short, Thunderhead helps you listen to your customers so that you know what they need and when they need it.
Top Thunderhead Alternatives
- NICE
- Delighted
- SMG
- ForeSee
- Medallia
- Sitecore
- Canny
- InMoment
- Critizr
- Questback
- Clarabridge
- Selligent
- MaritzCX
- Confirmit
- AskNicely
Top Thunderhead Alternatives and Overview
NICE
Nice customer experience management suite is designed to help companies deliver flawless, consistent, reliable and personalized customer experience to all their customers.
Delighted
Delighted is the quickest and most effortless approach to accumulate real-time, noteworthy feedback from your clients, representatives, accomplices, and merchants.
SMG
SMG’s CEM is an online customer experience management platform that utilizes sophisticated technologies and automated learning mechanisms to generate insights about customer needs that would otherwise be less comprehensive and require a lot more time and effort if done manually.
ForeSee
ForeSee customer experience analytics and management solution is designed to help businesses with actionable customer insights and data.
Medallia
Medallia is a customer experience management system that allows companies to record customer feedback, reviews and comments, understand and analyze them, and take proper action accordingly in real-time.
Sitecore
Sitecore is CRM software used by companies to control and manage customer experiences and make decisions for customers.
Canny
Further, the platform also enables users to chalk out plans on bringing the desired changes...
InMoment
It also helps companies with business intelligence and recommends improvement strategies that can be implemented...
Questback
It is a necessary tool for companies that want to keep on improving every minute...
Clarabridge
It is also a very comprehensive customer intelligence platform that allows businesses to understand customer...
Selligent
The platform can be used by companies to create a personalized and unique digital experience...
MaritzCX
The software platform in combination with the innovative research expertise makes a perfect CX solution...
Confirmit
It provides logistical solutions for improving your teamwork and brand value...
AskNicely
It helps them understand the perspective of the customers from their point of view...
Thunderhead Review and Overview
Every business is completely based on its consumers and if you want to increase customer engagement with your products, you should go with the thunderhead. They have especially curated a hub for increasing customer engagement and it is been named as ONE.
Businesses usually don't take much care of the customer engagement part. But if you observe carefully, it is the most important part of the existence of any business. If you do not engage with your customers personally and ignore them, they are never going to come back to your brand. Also, they will not recommend your services to anyone else.
The basis of the technology that Thunderhead uses is the Salesforce interaction studio. Basically, thunderhead provides an interaction-based management system for consumer engagement. Thunderhead is ready to passionately work with you in the domain of data analytics, information technology and as well as marketing.
What Thunderhead can do?
Thunderhead makes it very easy for brands to engage with each and every customer personally. It has technically advanced tools that analyze the questions that the customer is asking and answer in the best possible way in real-time situations.
It also helps you to create a detailed analytical report on the journey of a customer. And by using this report you can analyze where the customer is facing problems in availing your services, and then you can work on that specific part to make it a seamless experience for your consumers. Thunderhead lets you analyze the process of customer interactions and provide help at each and every stage, it also provides you with good analytics of your brand’s conversion rates, increases and decreases in various metrics.
Success story and achievements of Thunderhead:
Thunderhead is a winner of CRM watchlist and also it is leading in the Forrester wave in the domain of customer journey & visioning. Started with their headquarter in London, now they have evolved with various offices across Europe and North America. It works with almost every kind of industry from IT to automotive, hospitality and many more.
Working with the initiative of improving the brand's availability to the customers, Thunderhead has also worked with enormous and prestigious organizations. Some of them to name are Toyota, Page Group, Marriott, Office Report, Exelon etc.
Company Information
Company Name: Thunderhead Ltd
Company Address: Ingeni building, 4th/5th Floor, Soho, London, UK
Founded in: 2001
Top Features
- Customer Journey Optimization
- Actionable Customer Insights
- Auditing Trails
- Regulatory Compliance Checking
- Real-time Customer Viewing
- Sharing Documents
- Customer Profiling
- Multi-industry Solutions
- Smart Content
- Idiom Communications
- Managing Multiple Channels
- Conversations Personlization
- Journey Mapping
- Jouney Insights
- Advanced Collaboration Capabilities
- Tailored Communication Tools